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Digital Government & CX
On Demand: Powered by Personalisation Webinar
Considering that most critical services are now being delivered online, Government must address these deficits to ensure that all communities are able to access and engage with government services. Watch the Powered by Personalisation Webinar On Demand to explore research findings, recommendations, and expert opinions from both public and private sector experts regarding digital access and inclusion. Key Insights from Callie Barrett, Director, Innovation and Engagement, Digital and Service Design, Australian Department of Health and Clara Lubbers, Director, Digital and Service Design, Australian Department of Health.
People & Culture
On Demand: The Great Onboarding Webinar
Hear from government experts as they discuss the core aspects of the employee experience that you should focus on to set your organisation apart from your competition, and allow you to navigate future change confidently.
Digital Government & CX
Partner Content
NSW Department of Customer Service Digital Licensing Case Study: Realising $40m+ Benefits with CGI and AMANDA
NSW Dept of Customer Service digital licensing case study. NSW wanted to provide its citizens and businesses the convenience of digital self-service licensing. The Licence.NSW platform, powered by AMANDA, was implemented by CGI. For New South Wales, removing customer roadblocks and wait times by digitising licensing has helped the state meet contemporary expectations around customer self-service while making it easier for businesses to operate.
Data & Analytics
On Demand: AI & Data Showcase 2021 - A Data Owner’s Point of View
Hear from Haley Jones, Director, VET Data Analytics, Department of Education, Skills, and Employment as they discover strategies on how to optimised data systems and processes to enable informed decisions and policy-making.
Operational & Process Excellence
Corporate Service Innovation: Key Trends & Priorities Shaping State Government Procurement and Finance Transformation
The COVID-19 pandemic changed the waymost industries operate. For most office workers across the corporate sector, initially it forced employees to work from home, but then as the pandemic began to recede, many of the workers returned to the office and realised that things had to change. Overall, w…
Operational & Process Excellence
eInvoicing – The Key to Improving your AP/AR Operations
Over 100 Commonwealth Government agencies have now become eInvoicing enabled. In this article, find out how e-invoicing works and how it compares with standard invoicing.
Digital Government & CX
Global Government Innovators eBook
With contributions from 35 public sector leaders from all tiers of government from five regions – Australia, New Zealand, the United States, Canada and the United Kingdom - Public Sector Network’s 2022 Global Government Innovators eBook has been written to showcase the people and projects that supported their citizens and kept everything running during a chaotic few years, as well as those driving transformation to help build a stronger, smarter, more resilient public sector for the future.
Operational & Process Excellence
Revamping the Roadmap to a Smarter and Resilient Shared Service Model
Government services are made up of different departments and agencies all working towards a common cause. Many of the institutions often feel siloed and independent, yet as Paul Glover, the President of Shared Services Canada says, any service that you interact with in the federal government, if it's digital in some way, then Shared Services Canada (SSC) has something to do with it. They make government services run and in the process, link many of the departments and agencies. We essentially provide IT and technology-based services to all federal departments and agencies. This includes networks, hardware and software. The individual …
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