Delivering a Connected and Seamless Experience for the Digitally-Driven Citizen
Over the past year, we were able to witness the public sector fast-track the adoption of a digital-first mindset. Given how technologies have advanced and times have changed, citizens expect the government to adapt and change as well by delivering the services they need through the channels that they prefer. Interestingly, during the pandemic, citizens preferred a human-focused customer experience but through contactless and digital channels.
Previous standards of what was considered a good customer experience soon became inadequate for the new normal. In response, government organizations have been rethinking and realigning their customer experience strategies. With public sector organizations rapidly embracing digital technologies, citizen service agencies are in a transformative position where they can reframe their strategies to improve CX experience whilst reducing costs.
Public Sector Network’s Citizen Experience virtual event will bring together experts and thought leaders as they share new ways to take CX to the next level. The event will focus on key learnings, considerations, and actions that can help government organizations continue the momentum through safe, secure, and inclusive services.
Our Expert Speakers
Mary Ann Triggs
Assistant Deputy Minister
Service Canada – Ontario Region
Digital Experience Lead
Alberta Health Services
Chief Administration and Customer Service
Pennsylvania Department of General Services
Global Head of State, Local, & Regional Government Solutions
Citizen First – Institute for Citizen Centred Service
A must-attend event for public sector organizations looking to:
Learn how to leverage data and technology to prioritize the most meaningful improvements
Tap into learnings from government case studies that will help you to accelerate your citizen experience transformation
Examine opportunities and address the biggest CX challenges and persistent barriers
What's included in your registration:
Hear from public sector leaders about the latest trends and exploring how to instantly apply these insights and gaining unique perspectives
An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges
Leading Technology Solutions
Hear from solutions providers in the government space as they explore key technologies to improve citizen services
Receive on-demand access to session content after the conference on the complimentary Public Sector Network social learning platform
Join Our Network of Public Sector Professionals
Public Sector Network is a social learning platform that exists to help government around the globe break down silos, collaborate, and work together for better outcomes for citizens.
Our growing community spans all tiers of government and public services, and allows members to network, benchmark and share best practice on a secure and members-only community.