1 00:00:06,080 --> 00:00:08,300 Well, awesome to be here. Michael Klubal. 2 00:00:08,300 --> 00:00:10,700 I'm the head of the healthcare, infrastructure and 3 00:00:10,700 --> 00:00:13,040 government practice at KPMG Canada 4 00:00:13,040 --> 00:00:16,860 and I was the chair for the day here at the event, which was incredible. 5 00:00:16,860 --> 00:00:18,420 I found it to be excellent 6 00:00:18,420 --> 00:00:22,080 and really a lot of the themes that we're seeing in a lot of the work that 7 00:00:22,080 --> 00:00:25,710 we do with clients really came out here. So for instance a lot of talk about 8 00:00:25,710 --> 00:00:30,840 culture and mindset and how do we take a more citizen centric approach versus 9 00:00:30,840 --> 00:00:34,410 really looking inward at everything that we've done, you know, year after year and 10 00:00:34,410 --> 00:00:38,880 how we've incrementally improved that to well actually how are citizens, you know, 11 00:00:38,880 --> 00:00:42,120 reacting to our services. What do they actually need? 12 00:00:42,120 --> 00:00:43,680 How do they want to interact? 13 00:00:43,680 --> 00:00:45,980 And what are they maybe used to in other industries that they don't 14 00:00:45,980 --> 00:00:47,620 see in public sector? 15 00:00:47,620 --> 00:00:51,440 And so really a lot of conversation around that shift in culture. 16 00:00:51,440 --> 00:00:55,379 And another aspect of culture also was how do we take an 17 00:00:55,380 --> 00:00:59,879 organization that is maybe a little bit risk adverse and doesn't really have a 18 00:00:59,880 --> 00:01:04,920 lot of experience with experimenting, with failing fast and learning and then 19 00:01:04,920 --> 00:01:08,820 taking those learnings and ultimately adding more value to Canadians. 20 00:01:08,820 --> 00:01:11,940 You know, another key point that I thought was excellent is how do you take... 21 00:01:11,940 --> 00:01:16,600 how do you step away really from these large transformations that take years and years 22 00:01:16,600 --> 00:01:19,880 and require, you know, a big business case and a lot of bureaucracy 23 00:01:19,880 --> 00:01:24,200 to ultimately, you know, push through the system, but actually focus on things 24 00:01:24,200 --> 00:01:27,460 that are going to... smaller things maybe, incremental improvements that are 25 00:01:27,480 --> 00:01:31,200 digital that are going to have a more immediate impact on citizens. 26 00:01:31,200 --> 00:01:34,220 And so there was a lot of talk about how do you find that balance. 27 00:01:34,220 --> 00:01:38,480 And I think we had some really good ideas about how do you keep teams smaller. 28 00:01:38,480 --> 00:01:40,180 How do you reskill them? 29 00:01:40,180 --> 00:01:43,460 How do you make sure that you don't just have a group of managers overseeing 30 00:01:43,460 --> 00:01:48,500 work, but that you actually have designers and user experience people, technologists 31 00:01:48,500 --> 00:01:51,700 working together to ultimately develop those, 32 00:01:51,700 --> 00:01:55,540 you know, those minor, those small innovations and incrementally change 33 00:01:55,540 --> 00:01:58,440 that culture to be more agile and innovative. 34 00:01:58,440 --> 00:02:02,520 So I thought, you know, the conversations around those topics were phenomenal.