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By Public Sector Network
Published on November 3, 2021

Customer-Centric Contact Centres | Thursday, October 28th, 2021

Panel Discussion: The Changing Landscape of the Contact Centre

  • Gary Yorke, Director 311 Toronto, City of Toronto
  • Nathan Walters, Director Customer Relationship Management, City of Edmonton
  • Carly Dybka, Assistant Director Social Media and Care, Immigration, Refugees and Citizenship Canada
  • Moderated by: Chris Moore, Community Advisor, Canada, Public Sector Network

The Changing Landscape of the Contact Centre