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By Public Sector Network
Published on September 25, 2021

Citizen Experience | Thursday, September 16th, 2021

Panel Discussion: Going from Good to Great: Measuring our CX Success and Progress Made So Far

  • Rob Cummins, Manager of Digital Strategy & Experience, City of Mississauga
  • Eman El-Fayomi, Head of Design and Learning Resources, Canadian Digital Service
  • Mai Nguyen, Ph.D., Head of Canada Government Relations & Public Policy, VMware
  • Dan Batista, Executive Director, Citizen First – Institute for Citizen Centred Service
  • Moderated by: Tom Yeatts, Global Head of State, Local & Regional Government Solutions, ServiceNow

 

Going from Good to Great: Measuring our CX Success and Progress Made So Far