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By Public Sector Network
Published on November 3, 2021

Customer-Centric Contact Centres | Thursday, October 28th, 2021

Government Case Study: Enhancing Citizen Experience: Lessons from the Private Sector

  • Lisa Trent, Director of Corporate and Customer Services, City of Lethbridge
  • Trevor Butler, General Manager – Information Technology Services & Digital Transformation, City of Lethbridge

Enhancing Citizen Experience: Lessons from the Private Sector

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