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Digital NSW

NSW Digital Government Strategy


The rapid pace of technological change, including the widespread adoption of digital technology, means that citizens’ expectations of government is growing.

Our vision is to transform the lives of the people of NSW by designing policies and services that are smart, simple and seamless. We will develop a data informed and agile public service. We will make government services easy to use, cut complexity and streamline processes. We will respect the community’s desire for maintaining protections for their and their families’ privacy, and personal and health information.

This Strategy defines the next steps to realise this vision. The Strategy outlines three priorities – customer experience, data and digital on the inside.
It sets out four enablers that will support digital innovation across government – technology, cyber security, legislation and delivery capability.

We will set digital standards for each of the priorities and digital enablers, and test our investments against these standards.