Digital Government in 2020

Digital Government in 2020

This paper examines the role of government in supporting customers through critical challenges, including COVID-19, and how to achieve transformation, retain public faith in digital services, and understand the needs of clients when developing new platforms.

Key topics addressed include:

  • Building Digital and leadership capability
  • Achieving successful digital transformation
  • Organisational culture in digital transformation
  • Keeping faith in digital government
  • Building your organisation’s digital fitness
  • Creating a digital vision
  • Supporting customer-centric design

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