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Municipalities form the backbone of our communities, providing a vast range of services that touch the daily lives of citizens. In the wake of the COVID-19 pandemic—which abruptly halted most in-person interactions and face-to-face visits—local governments had to reimagine how to deliver vital social services and maintain operations at important institutions.

The solution was to transition quickly to a virtual service delivery and operational model. As virtual technologies affect almost every facet of our lives—including how we work, interact with healthcare providers, and educate our children—local governments need to consider how to enable the long-term digital transformation of municipalities with robust technological solutions.

Learn more about how the Regional Municipality of Durham was able to leverage Microsoft Teams to engage employees and the public.