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Driving service excellence in state government through digital transformation

Like |  By Public Sector Network | November 16, 2021

The first two decades of the current century have seen enormous technological changes in almost every field.

Digital technology continues to have a disruptive impact on businesses and the economy, and it is not an exaggeration to say that any organisation or sector that doesn’t keep up with the pace of digital transformation will be left behind.

Digitisation however is not only about the use of technology. It is about being able to work seamlessly in the digital age.

At a state level, the process to digitise is often more complicated because there is not an equivalent transformation agency in each state, and because state priorities are often different to those of the federal government. As such, whilst the need to digitise has been in the pipelines of many agencies for several years, some are much more advanced than others.

View this whitepaper to explore:

  • Why transformation is necessary and the best strategies to apply it
  • How state government agencies have been impacted by COVID-19, and how they overcame their challenges
  • Creating a seamless integration between what the citizens expect and what the government can deliver
  • Tips to form a digitally enabled whole-of-government
  • plus much more!

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