Providing taxpayers with a seamless digital experience.
COVID-19 was a turning point for tax authorities, allowing them to instore and further develop digital services and touchpoints for citizens, customers, and clients around the nation. Whether the IRS specifically or State & Local authorities – the digital transformation of taxation services and unemployment insurance delivery has never been more robust.
This unique moment in time has allowed leaders to capture the imagination of the public by offering digital touchpoints that further democratize engagement with tax authorities and allows for those same authorities to reassess communication, engagement, and service delivery. As leaders nationwide grapple with the best route to take to further ensure accessibility for all – the opportunity to engage with peers and understand what additional innovations can be brought to bear cannot be understated.
Join Digital Transformation and Taxation leaders from across the nation for Public Sector Network’s Digital Transformation & Innovation in Taxation webinar as we provide a deep-dive into the forces driving innovation, the means by which to achieve that innovation, and the impact it is having on people and institutions.
Benefits of Attending
Karen S. Howard
Head of Online Services
Internal Revenue Service
Chief Operating Officer
Federation of Tax Administrators
Chief Information Officer
Wisconsin Department of Revenue
Chief Information Officer, New Mexico Taxation and Revenue Department
Michelle Reed, Principal, Digital Tax Administration – Government Services
Tony LaBove, Partner & US Government & Public Sector Tax Leader
Taxpayer Experience Analyst
Internal Revenue Services
Seizing the Moment: Transforming the IRS Online Service
The IRS has not traditionally been known for innovation, but in recent years they have been implementing industry best practices to improve the taxpayer experience. Individual taxpayers can now access their account information via self-service, make payments towards their tax liability, manage preferences, approve authorizations, and more. Join Karen Howard and Ashley Kent for an exploration of the development and future of IRS Online Services and how the new digital paradigm is redefining our relationship with the IRS.
Karen S. Howard, Head of Online Services, Internal Revenue Service
Ashley Kent, Taxpayer Experience Analyst, Internal Revenue Service
Putting the Pandemic to Work: Leveraging the Opportunity to Digitally Transform Tax & Unemployment Insurance Services
The pandemic gave tax administrations a taste of what digital transformation can offer; but it also created new challenges requiring innovative responses. Now, they have an opportunity to realize far bigger possibilities – from giving taxpayers a more tailored experience, to being an integral part of a seamless digital state. With so much at stake across tax administrations – leaders across all levels of the public sector are driving added innovations and transforming how citizens, residents, taxpayers, and other interested parties are engaging with, and benefiting from digital transformation.
Ryan Minnick, COO, FTA
Mary Martin Mitchell, Acting Director, Tax Policy and Governmental Affairs Division, Alabama Department of Revenue
Richard (Rick) Offenbecher, CIO, Wisconsin Department of Revenue
Mike Baca, CIO, New Mexico Taxation and Revenue Department
Moderator: Michelle Reed, Principal, Digital Tax Administration – Government Services, EY