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Sustainable IT Service Management

Wednesday, 12 May 2021 | 9:00am - 11:00am AEST | Online

Developing strategies to better manage IT ecosystems

Within the past year, IT and business have converged and in the public sector’s transition to remote work, IT Service Management (ITSM) has been put under the microscope.

Fast-tracked digital transformation and increasingly virtual service delivery have highlighted the crucial role ITSM plays in the external and internal capabilities of government. Now, almost all corporate service delivery is technology-enabled, and as such, the importance of ITSM cannot be undermined. 

Public Sector Network’s complimentary Sustainable IT Service Management (ITSM) virtual event will help innovation professionals to strategise the management of their existing IT ecosystems.  

View Agenda

Key Takeaways

A must-attend event for public sector organisations looking to:

Build a sustainable ITSM strategy that leverages new and emerging technologies to enable customer-centric service delivery 

Integrate business and IT infrastructure to provide consistent digital services to all stakeholders 

Increase the resilience of your agency’s ITSM by implementing best-practice, policies and procedures 

Support your agency to remain productive and resilient, despite changing work environments and conditions  

Your Expert Speakers

Scott Johnston
Chief Commissioner of State Revenue;Commissioner of Fines Administration; Deputy Secretary,
Revenue NSW

Dini Soulio
Commissioner Consumer and Business Services,
Attorney-General’s Department (SA)

Paul Goiak
Chief Digital and Data Officer,
Department for Innovation and Skills (SA)

Pauline Reid
A/Executive Director, Corporate
eHealth Queensland

Gurmeet Sethi
Director, Technology Solutions,
Department of Justice and Community Safety (VIC)

Prem Maheswaran
ITSM Evangelist

Sandeep Sekhar
Manager, Information Technology
Attorney-General’s Department (SA)

Kathleen Mackay
Chief Digital Officer
Revenue NSW

Glenn Archer
Partner, Federal Government
Public Sector Consulting

Teresa D’Andrea
Executive Director, Digital Enablement
Treasury Board of Canada Secretariat

Agenda at a glance

09:00 AM AEST
Welcome from PSN
09:10 AM AEST
Converging business and IT Management Services (ITMS)
09:20 AM AEST
Enhancing IT Service Delivery by Putting End User Experiences at the Center
09:35 AM AEST
Making government easy: Empowering citizens to meet their financial obligations
09:50 AM AEST
Enterprise Service Management: A strategic approach for enterprise automation
10:05 AM AEST
One CBS: Strategic transformation of front and back-end systems
10:20 AM AEST
10:25 AM AEST
Increasing government-wide productivity by improving IT support experience
11:00 AM AEST
End of session


What's included in your registration:

Virtual Presentations

Hear from public sector leaders about the latest trends and exploring how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear  from solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content after the conference on the complimentary Public Sector Network social learning platform

Complimentary for public sector employees only *

Register Now

Event Partners

Gold Sponsor

Innovation and ICT Community Prospectus

There is an increasing demand for government to provide more integrated and interactive information and services. In a trend mirroring the private sector, Government is entering the complex phase of providing integrated service delivery both online and through other channels. Information and communications technology (ICT) play an important role in enabling innovation and improving the quality and accessibility of government services. 

Showcase your solutions today!

View the Prospectus

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