Skip to main content

Using Technology to meet your Customer Needs

Tuesday, 3 August 2021 | 11:00 AM - 01:10 PM AEST | Online

Delivering a seamless and integrated customer experience

Local councils across Australia recognise the need to digitally transform their organisation to improve customer experience. Most councils have started the journey to successfully transition to a citizen-centric digital local government.

However reduced levels of funding and staffing, post-COVID constraints, cost of resourcing, and limited technical capability make this journey difficult for most councils. Achieving a holistic transformation is another key challenge, to ensure the front and back-office processes and systems get upgraded.

Join us at the complimentary ‘Using Technology to meet your Customer Needs’ virtual event will equip attendees with the knowledge to redesign their CX journey, choose the best technology and transform the customer experience journey.

View Agenda

Key Takeaways

A must-attend event for public sector organisations looking to:

Learn how to improve your customer experience design

Understand how to best digitise customer transactions

Find out how to make the most of data and analytics to improve customer experience

Your Expert Speakers

Jeffrey Griffith
Deputy General Manager
Devonport City Council

Nabil Saleh
Chief Information Officer
Woollahra Municipal Council

Cass Gannon
Project Manager CRM
City of Marion

John Mantzios
Chief Information Officer
Waverley Council

Martin Hopley
Director Governance and Information Services
Baw Baw Shire Council

Gaya Gounder
Chief Information Officer
Camden Council

Kar Lim
Principal Director
KPMG Enterprise

Jackie Cook
Senior Director, Transformation Advisor

Jodie House
New Business Manager – Government and Community Australia
Bang the Table

Thomas Kohlenbach
Senior Product Specialist

Agenda at a glance

11:00 AM AEST
PSN Welcome
11:10 AM AEST
Improving council procurement and contract management
11:20 AM AEST
Focus on community outcomes, better customer engagement and improved experience
11:35 AM AEST
Transforming customer experience with technology
11:50 AM AEST
Rethinking and redesigning your customer experience journey to create an interconnected council
12:05 PM AEST
Enhancing Customer Experience with Cloud and SaaS
12:20 PM AEST
Embedding a user-centric approach to drive innovation and engagement
12:35 PM AEST
Refreshment Break
12:40 PM AEST
Panel Discussion: How to build a technology enabled and future ready council?
01:10 AM AEST
End of session


What's included in your registration:

Virtual Presentations

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear  from solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content after the conference on the complimentary Public Sector Network social learning platform

Complimentary for public sector employees only *

Event Partners

Platinum Partner

Gold Partner

Silver Partner

Local Government and Municipalities Community Prospectus

Most councils are on a transformation journey to become truly inter-connected councils, transforming back, middle and front office to become more efficient and cost effective and to deliver better services. To achieve this they are looking for new technology, streamlining processes, up-skilling their workforce and trying to maximise the value of their data.

Showcase your solutions today!

View the Prospectus

Join Our Network of Public Sector Professionals

Public Sector Network is a social learning platform that exists to help government around the globe break down silos, collaborate, and work together for better outcomes for citizens.

Our growing community spans all tiers of government and public services, and allows members to network, benchmark and share best practice on a secure and members-only community.