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Virtual Event: Using Technology to Meet Customer Needs

Innovating to create an integrated and seamless CX in local government

Wednesday, November 18th, 2020
Start: 12:45pm ET / 9:45am PT

Agenda Overview:

There’s no denying technology is a key in driving positive change, but it’s nothing without being leveraged effectively.

Local Government is experiencing increased pressure to adopt digital technologies, drive efficiencies, and improve CX in the face of COVID-19, alongside budget restrictions, to create an interconnected council and satisfied city.

While leveraging technology to drive operational efficiency is still a priority, the main focus has shifted to using technology to gain insight and identify areas for improvement, while also integrating digital to drive engagement and CX.

The Public Sector Network’s Leveraging Tech to Meet your User Needs Virtual Event is here to help drive collaboration within local government, providing the platform for knowledge sharing to further design and navigate your CX journey and fully utilize existing/new technology to meet user needs.

View the Program

Key Takeaways:

Set the Vision and Strategy to Drive Citizen Engagement and Experience Through Digital Technology

Grasp How to Best Leverage Data to Identify the Most Beneficial Improvements to Your Operations and Service

Understand How to Develop a Technology Roadmap Based on What your User Really Wants and Needs

What are the right people, processes, tools, and technology needed for your smart city?

Event Speakers:

Glen Cottick

Acting Director of Innovation and Technology Services
City of Winnipeg

Gary Kent

Commissioner of Corporate Services/CFO
City of Mississauga

Chris Rickett

Director, Municipal and Stakeholder Relations Valuation and Customer Relations
Municipal Property Assessment Corporation

Jazz Pabla

Director, Information Services
City of Kelowna

sharon flemming

Sharon Fleming

Director, Fleet Services
City of Calgary

Matt Ross

Matt Ross

Manager, Artificial Intelligence
City of London

Event Sponsors and Partners:

Agenda Highlights:

12:45pm ET / 9:45am PT
Welcome from PSN
12:50pm ET / 9:50am PT
Open Data is Customer Data
1:10pm ET / 10:10am PT
Government Keynote: Driving Citizen Engagement and Experience Through Digital Technology
1:30pm ET / 10:30am PT
Panel Discussion: Strategizing for the next 3-5 years: Leveraging Technology and Data to Identify the Most Beneficial Improvements to Your Operations and Service
2:00pm ET / 11:00am PT
End of Session


Complimentary to attend

Free for Public Sector only

Online event