Virtual Event: Using Technology to Meet Customer Needs
Innovating to create an integrated and seamless CX in local government
Start: 12:45pm ET / 9:45am PT
There’s no denying technology is a key in driving positive change, but it’s nothing without being leveraged effectively.
Local Government is experiencing increased pressure to adopt digital technologies, drive efficiencies, and improve CX in the face of COVID-19, alongside budget restrictions, to create an interconnected council and satisfied city.
While leveraging technology to drive operational efficiency is still a priority, the main focus has shifted to using technology to gain insight and identify areas for improvement, while also integrating digital to drive engagement and CX.
The Public Sector Network’s Leveraging Tech to Meet your User Needs Virtual Event is here to help drive collaboration within local government, providing the platform for knowledge sharing to further design and navigate your CX journey and fully utilize existing/new technology to meet user needs.
Set the Vision and Strategy to Drive Citizen Engagement and Experience Through Digital Technology
Grasp How to Best Leverage Data to Identify the Most Beneficial Improvements to Your Operations and Service
Understand How to Develop a Technology Roadmap Based on What your User Really Wants and Needs
What are the right people, processes, tools, and technology needed for your smart city?
City of Winnipeg
City of Mississauga
Municipal Property Assessment Corporation
City of Kelowna
City of Calgary
City of London