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Shared Services 2.0

New Zealand

Wednesday, 6 October 2021 | 9 AM - 11 AM NZDT | Online

Scaling, Digitising and Maturing Public Sector Shared Services

In competitive, technology-driven economies, modern public sector leaders are tasked with doing more with less. This means Shared Service operations need to increase the scope of service beyond the standard back-office remit to deliver cost efficiency, enhance service effectiveness, increase agility and reduce complexity.

By embracing digital technologies, making incremental changes to the SSO operating model and capturing new labour pools, Shared Service centres of the future can streamline transactional processes. This, in turn, pivots workload from the transactional towards to value-added, allowing the back office to provide strategic advisory support and insight to the broader organisation.

To guide you on this journey we’ve put together the complimentary ‘Shared Services 2.0’ virtual event. The event brings together a broad group of public sector shared service leaders across New Zealand to explore methodologies and strategies that will expand the scope and help make your SSC more dynamic and transformative.

View Agenda

Key Takeaways

A must-attend event for public sector organisations looking to:

Explore strategies and best practice initiatives to mature and expand your shared services operations

Learn how to breakdown back-office silos, reduce transactional processes and pivot towards value-added work

Discover shared service transformation insights from local and international shared service leaders

Your Expert Speakers

Matthew Needham
CFO Strategy, Finance, and Policy,
Kāinga Ora – Homes and Communities

Nick Beard
Business Lead Corporate Services,
Te Ara Ahunga Ora Retirement Commission

Rathy Manickaratnam
Manager Planning Budgeting & Performance Reporting,
Oranga Tamariki – Ministry for Children

David Tapp
Director Shared Services,
University of Otago

Lucy Hickman
GM Corporate Services,
Health Promotion Agency NZ

Agenda at a glance

9:00 AM NZST
PSN Welcome
9:10 AM NZST
Chair Opening
9:20 AM NZST
Government Case Study: Continuous Process Improvement: Achieving Tangible Results in your Transformation Journey
9:35 AM NZST
Partner Session: Improving the scalability of deployed solutions and collaboration with external partners to foster strategic development of cross-institution support services
9:50 AM NZST
Government Case Study: Outsourcing Payroll Processes to Simplify Reporting and Shift Focus to Core Priorities
10:05 AM NZST
Partner Session: Maturing corporate shared services to drive efficiency, flexibility and add strategic value
10:20 AM NZST
Government Case Study Achieving Transformation Objectives by Balancing People, Processes and Technology
10:35 AM NZST
Refreshment Break
10:40 AM NZST
Panel Session Shared Services 2.0 - Exploring the Opportunities of a Standardised and Digitised Back Office
11:00 AM NZST
End of session


What's included in your registration:

Virtual Presentations

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear  from solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content after the conference on the complimentary Public Sector Network social learning platform

Complimentary for public sector employees only *

Event Partner

Corporate and Shared Services Community Prospectus

Public Sector shared service transformation has been hyped as key to economic recovery following a tumultuous 2020. The Morrison Government’s 2020 Federal Budget allocated $35.6 million to arm the APS with better tools for shared enterprise resource planning through the GovERP System.

Innovative technologies are transforming not only how organisations work, but how they buy, sell and interact. Future facing Corporate Service functions need to understand the implications. To help public sector departments and agencies across Australia,  transform their shared service function, Public Sector Network has developed a monthly event series.

Showcase your solutions today!

View the Prospectus

Join Our Network of Public Sector Professionals

Public Sector Network is a social learning platform that exists to help government around the globe break down silos, collaborate, and work together for better outcomes for citizens.

Our growing community spans all tiers of government and public services, and allows members to network, benchmark and share best practice on a secure and members-only community.