Skip to main content

Virtual Event: Shared Services 2.0

Pivoting from the Transactional to the Value-Added by Scaling, Digitising and Maturing Public Sector Shared Services

Wednesday, 21 April 2021
09:00 AM - 11:00 AM AEST

Agenda Overview:

More than ever Shared Services are a catalyst to unleash efficiencies.

In modern, technology-driven, and competitive economies public sector leaders are tasked with doing more with less; meaning Shared Service operations need to increase the scope of service beyond their standard back-office remit.

By embracing new digital technologies, making incremental changes to the SSO operating model, and capturing new labour pools, shared service centres of the future can streamline transactional processes. This in turn pivots workload from the transactional towards to value-added, allowing the back office to provide strategic advisory support and insight to the broader organisation.

Join us at the complimentary ‘Shared Services 2.0’ virtual event to hear from a broad group of public sector shared service leaders to explore the tools, methodologies and strategies that will expand the scope and help make your SSC more dynamic and transformative.

View Agenda

Key Takeaways:

Explore strategies and best practice initiatives to mature and expand your shared services operations

Learn how to breakdown back office silos, reduce transactional processes and pivot towards value-added work

Discover shared service transformation insights from local and international shared service leaders

Learn how to build collaborative coalitions of people, processes and technologies to achieve transformation goals

Your Expert Speakers:

Geneviève Binet Director General, Enterprise Transformation, Canada Border Services Agency

Geneviève Binet

Director General, Enterprise Transformation
Canada Border Services Agency

Lucy Hickman

GM Corporate Services
Health Promotion Agency, NZ

Sachind Naidu

Head of Business Performance
ACT Government

Marija Maher Chief Operating Officer Victorian Ombudsman

Marija Maher

Chief Operating Officer
Victorian Ombudsman

Joy Milag

Director Financial Management & ReportingNSW Department of Communities and Justice

Kal Marshall

Director, Public Sector and HealthcareWorkday

Chris Roe

Senior Commercial Manager

Julian Badell

Head of Pre-Sales, APJ

Agenda Highlights:

09:00 AM AEST
PSN Welcome
09:10 AM AEST
Chair Opening
09:20 AM AEST
Government Case Study: Continuous Process Improvement: Achieving Timely and Tangible Results in your Transformation Journey
09:35 AM AEST
Partner Session Presented by Citrix
09:50 AM AEST
Government Case Study: Outsourcing Payroll Processes to Simplify Reporting and Shift Focus to Core Priorities
10:05 AM AEST
Partner Session Presented by Workday
10:20 AM AEST
Government Case Study Managing Transformation by Balancing People, Processes and Technology to Achieve Transformation Objectives
10:35 AM AEST
10:40 AM AEST
Panel Session Shared Services 2.0 - Exploring the Opportunities of a United and Unified Back Office
11:00 AM AEST
End of Conference


Complimentary To Attend

For Public Sector Only

Online Event


Event Partners

Platinum Partner

Gold Partner

Workday Logo

Silver Partner

Interested in sponsoring? Contact our team by email (

Join Public Sector Network Today!

Access latest insights transforming government landscapes, network with your peers from all over the globe, explore our range of complimentary events and share stories by collaborating with other public servants.

Sign up now