Designing and embedding a seamless and innovative end-to-end service
Government delivers a lot of services and with effective service design, government is able to better determine which of these pieces of their digital and physical services need to fit together, whether and how well they meet citizen needs, and then rebuild them to meet these needs.
Join us at the complimentary Government Service Design and Delivery virtual event and explore the platform for collaboration, helping participants share and understand the evolving landscape and harness the power of effective end-to-end service design in order to increase CX.
A must-attend event for public sector organisations looking to:
Explore strategies to design and build a seamless end to-end service to improve citizen experience
Understanding the most beneficial tools/methods in service design
Hear from peers about how they have tailored and embedded service around user needs
Your Expert Speakers
Chair: Carlia Hoy
Director Customer Strategy
Department of Customer Service
General Manager, Digital Services Division,
Senior Manager, Service Design,
Australian Securities and Investments Commission
Head of Strategic Digital Initiatives,
NSW Department of Customer Service
Director, User Experience,
Digital Transformation Agency
Director, Future Transport Digital Accelerator,
Transport for NSW
Director, Health Design Lab,
Department of Health
Agenda at a glance
What's included in your registration:
Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives
An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges
Leading Technology Solutions
Hear from solutions providers in the government space as they explore key technologies to improve citizen services
Receive on-demand access to session content after the conference on the complimentary Public Sector Network social learning platform
Digital Government and CX Community Prospectus
Public sector professionals are under growing pressure to modernise processes and systems, to facilitate the delivery of efficient and user-centric services fit for the digital age. Some governments have a digital transformation agenda which is well underway, whereas others around the world are just beginning their journey.
Showcase your solutions today!