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Process Transformation & Excellence

Wednesday, 16 June 2021 | 11:00 AM - 01:00 PM AEST | Online

Driving Operational Excellence and Resiliency in Government through People and Process Transformation

More than just buzzwords, process excellence, and continuous improvement are the cornerstones of any successful organisation’s long-term growth strategy. If achieved process excellence empowers employees, drives efficiencies, streamlines workflows, and leads to greater agility.

However, according to reports by McKinsey, 80% of public sector transformation projects fail to meet objectives, with the greatest challenge in bringing about significant, sustained performance improvement coming down to balancing people and processes.

To help make your process transformation initiative a success, join us at the complimentary ‘Process Transformation & Excellence’ virtual event as we explore emerging operational excellence tools and real-world case studies from public sector leaders to help you overcome challenges to drive resiliency and operational excellence.

View Agenda

Key Takeaways

A must-attend event for public sector organisations looking to:

Discover how to seamlessly enact change, build resiliency and drive change through exploration of real-world case studies

Explore emerging technologies, methodologies and strategies that will take your department to the next level

Learn from local and international process excellence experts and explore best practice, top tips and lessons learned

Your Expert Speakers

Fabio Oliveira
Innovation Centre Director
WorkSafe Victoria

Julie Clifton
Director, Change Management
Department of Veteran’s Affairs

Julian Smith
Head of Agile Practice
Digital Transformation Agency

Megan Smart
Director Process Transformation and Operations,
Department of Jobs, Precincts and Regions

Arvind Tyagi
Director IT Services,
Australian Government Department of Education, Skills and Employment

Adam Maloney
Director of Customer Strategy and Solutions Engineering APAC

Peter Lacey
Acting Executive Director
Department of Energy and Public Works

Terry Charman
Mainline Solutions

Agenda at a glance

11:00 AM AEST
PSN Welcome
11:10 AM AEST
Chair Opening
11:20 AM AEST
Continuous Process Improvement: Achieving Timely and Tangible Results
11:35 AM AEST
Partner Session
11:50 AM AEST
Driving Long-Term Continuous Improvement with a Process Excellence Roadmap
12:05 PM AEST
Partner session
12:20 PM AEST
Leveraging Employee and Citizen Sentiment to Inform Process Transformation
12:35 PM AEST
Refreshment Break
12:40 PM AEST
Panel Discussion: Making Process Excellence Excellent: How to Manage Culture and Change During Process Transformation
01:00 PM AEST
End of session


What's included in your registration:

Virtual Presentations

Hear from public sector leaders about the latest trends and exploring how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear  from solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content after the conference on the complimentary Public Sector Network social learning platform

Complimentary for public sector employees only *

Event Partners

Platinum Partner

Gold Partner

Corporate and Shared Services Community Prospectus

Public Sector shared service transformation has been hyped as key to economic recovery following a tumultuous 2020. The Morrison Government’s 2020 Federal Budget allocated $35.6 million to arm the APS with better tools for shared enterprise resource planning through the GovERP System.

Innovative technologies are transforming not only how organisations work, but how they buy, sell and interact. Future facing Corporate Service functions need to understand the implications. To help public sector departments and agencies across Australia,  transform their shared service function, Public Sector Network has developed a monthly event series.

Showcase your solutions today!

View the Prospectus

Join Our Network of Public Sector Professionals

Public Sector Network is a social learning platform that exists to help government around the globe break down silos, collaborate, and work together for better outcomes for citizens.

Our growing community spans all tiers of government and public services, and allows members to network, benchmark and share best practice on a secure and members-only community.