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Virtual Event: Process Excellence

Driving Citizen Centricity and Efficiency in Government through Operational Transformation

January 27, 2021
Start: 12:00pm ET / 9:00am PT

Agenda Overview:

More than just buzzwords, process excellence, and continuous improvement are the cornerstones of any successful organization’s long-term growth strategy, and with government operators across all levels being tasked with doing more with less, process optimization becomes the only way to overcome the challenges of operating in the current climate.  

If achieved process excellence empowers employees, drives efficiencies improve citizen experiences, and streamlines workflows leading to greater agility and innovation within your department.  

However, according to reports by McKinsey, 80% of public sector transformation projects fail to meet objectives, with the greatest challenge in bringing about successful change and significant, sustained performance improvement in the public sphere coming down to balancing people and process change. 

To help make your process transformation initiative a success we’ve put together the Public Sector Network’s Process Excellence virtual event. The event, which brings together a broad group of public sector transformation experts, will explore emerging operational excellence tools and strategies, as well as best-practice methodologies to help you overcome transformation challenges to drive resiliency and operational excellence.

Download the Agenda

Key Takeaways:

Must attend event for public sector operational excellence professionals looking to build resiliency and drive transformation

Discover how to seamlessly enact change through exploration of real-world case studies   

Explore emerging technologies, methodologies and strategies that will take your department to the next level

Corporate 2

Learn from local and international process excellence experts and explore best practice, top tips and lessons learned

Event Speakers:

Lyne Lacriox

Process Improvement Lead - Major Projects, OCIO
Shared Services Canada

Geneviève Binet

Genevieve Binet

Director General, Enterprise Transformation
Canada Border Services Agency

Pia Andrews

Director General, Digital Experience and Client Data
Service Canada

Andre Shojaie

Chief of Agile Practices and Continuous Improvement
City of Montreal

Jacint Boucher

Director, IT Client Services Transformation & Modernization Services
Agriculture and Agri-Food Canada

Simon Raybould

Director General, Process Management and CoE Client Experience
Service Canada

Chris Lavin

Regional Managing Partner
Prairies Consulting - MNP

Jonathan Alboum

Federal CTO and Principal Digital Strategist

Jason Ducharme

Provincial Leader (ON)
Public Sector- MNP

Steve Witt

Director - Public Sector

Event Partners:

Gold Sponsors

Bronze Sponsor

Interested in sponsoring? Contact Mike Lefrank by phone (1-647-215-0659) or email (

Agenda Highlights:

12:05pm ET / 9:05am PT
Welcome from Chair
12:20pm / ET 9:20am PT
Government Case Study: Creating, Executing and Embedding the Roadmap for Process Excellence
12:35pm ET / 9:35am PT
Partner Session: The Foundations for Digital Government
12:50pm ET / 9:50am PT
Government Case Study: Continuous Process Improvement: Achieving Timely and Tangible Results
1:05pm ET / 10:05am PT
Government Keynote
1:20pm ET / 10:20am PT
1:25pm ET / 10:25am PT
Panel Discussion: Process Design: Centering Your Operations Around the User and Improving Agility
2:15pm ET / 11:15am PT
End of Session


Complimentary to attend

For public sector only

Online event