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Virtual Event: Process Excellence and RPA in Local Government

Achieving continuous improvement of operational efficiency and customer experience with RPA

Tuesday 6 April 2021
11:00 AM - 1:10 PM AEDT

Agenda Overview:

Due to growing customer expectations, reduced funding and technological advancements, a lot of councils are looking at Robotic Process Automation (RPA) to streamline their processes and operations.

RPA can help improve customer experience and internal processes managing finance, assets, systems, revenue, development, regulatory requirements, development applications, reporting and more – efficiently and effectively. It means council staff can deliver services to customers faster with less cost and waste – both of which can be reinvested in further improvements to services.

Join us at the Public Sector Network’s complimentaryProcess Excellence and RPA in Local Government’ virtual event will equip attendees with new ideas and strategies on how to best implement process automation to increase efficiency, cost effectiveness and improve customer service delivery.

View Agenda

Key Takeaways:

Identify how to transform your council by implementing process automation

Learn how to eliminate manual work processes to save time and effort

Find out how to understand customers’ needs, supplier’s requirements and to identify efficiencies in the processes

Understand how to reduce red tape while bringing your staff and customers along on the automation journey

Your Expert Speakers:


Alexis Hill

Chief Information Officer
Lake Macquarie City Council


Jenny Dahlstrom

Acting Transformation Manager – Change/Lean
Knox City Council


Tim Allen

ICT Manager
Rous County Council


Simona Dimovski

Chief Information Officer
Sutherland Shire Council


Matthew Swards

Manager Business Improvement
City of Ballarat

Dharshun Sridharan

Associate Director

Kelly Linton

Mayor, Warden,
Wellington County

Chris Ellis

Director, Pre-Sales

Agenda Highlights:

11:00AM AEDT
Welcome from PSN
11:10AM AEDT
Chair Opening: Successfully automating processes at local councils
11:20AM AEDT
Keynote: Streamlining processes across all of council
11:35AM AEDT
Partner Session: Improving productivity through process automation
11:50AM AEDT
Case Study: Transforming your Councils financial management
12:05PM AEDT
Partner Session: Streamlining service delivery across the entire council through process automation
12:20PM AEDT
Case Study: Improving customer experience through robotics
12:35PM AEDT
12:40PM AEDT
Panel Session: How to make the most of RPA at Council?
Closing Remarks and End of session


Complimentary To Attend

For Public Sector Only

Online Event


Event Partners

Gold Partner

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