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Virtual Event: Multi-Channel Citizen Engagement

Leveraging digital tools and strategies to better engage with citizens and stakeholders

Monday 20 July 2020

Agenda Overview:

As many of our countries are facing unprecedented challenges from COVID-19 the strain on our governments is extreme, and the impact on people all over the world continues to grow.

This need to engage citizens across multiple channels is critical now more than ever. Government needs to continue to learn and adapt to the challenging times, and restoring trust is critical.

Public Sector Network’s “Multi-Channel Citizen Engagement” Virtual Event will help participants understand the evolving landscape to build the right tools and engagement strategies to increase engagement within citizens and stakeholders in this ever changing world.

Key Takeaways:

Understand the effects of COVID-19 on engagement strategies

What are the best tools and techniques to better engage

Understand how to make better use of data

Build a truly participatory multi-channel citizen engagement strategy

Your Inspiring Speakers:

Nick Rodwell

Director of Transformation
NSW Department of Customer Service

Sam Higgins

Principal Analyst

David Sharpe

Chief Executive Officer
Australian Sports AntiDoping Authority (ASADA)

Alana Lundy

Executive Branch Manager Customer Engagement Services
ACT Government

Tanya Twynstra

Director, Citizen Engagement, Government Digital Experience Division
BC Government (CA)

Jo Hutchinson

Senior Solutions Consultant & Architect

Andy Hurt

Managing Director, Australia and New Zealand

Agenda Highlights:

12:10 pm
Opening from Chair
12:20 pm
Keynote Session: Developing the digital strategy and setting the vision around what your user actually needs
12:35 pm
Partner Session: The imperative of touch free digital service delivery
12:50 pm
Keynote Session: Creating intelligence platforms to change the culture of engagement
1:20 pm
Keynote Session: Creating a new way to engage with citizens
1:35 pm
Panel Discussion: What does the future of multi-channel citizen engagement look like after COVID-19?
2:05 pm
End of session


Complimentary to attend

For Public Sector only

Online event


Event Partners:

Host Partner

Platinum Partner

Gold Partner