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Multi-Channel Citizen Engagement

New Zealand

Wednesday, 5 May 2021
9:00 AM - 11:00 AM NZST

Leveraging Digital Tools and Strategies to better Engage with Citizens and Stakeholders

Despite being one of the few counties worldwide existing with a modicum of regained functionality, New Zealand still faces unprecedented challenges in the unfolding of the COVID-19 pandemic. 

In the throes of such obstacles, the need to engage citizens across multiple channels is critical and the government’s new duty is to embrace continuous learning, rapid adapting, and restoring trust and a sense of normality to citizens belonging to all tiers of our society. 

Our complimentary “Multi-Channel Citizen Engagement” virtual event will help participants understand the evolving digital landscape to build appropriate tools and strategies to increase engagement within citizens and stakeholders within this shifting global climate.  

View Agenda

Key Takeaways

Understand the effects of COVID-19 on engagement strategies

Identify the best tools and techniques to better engage 

Learn how to make better use of data 

Build a truly participatory multi-channel citizen engagement strategy

Your Expert Speakers

McLeish Martin

Head of Client and Channel Experience & Service Delivery
Ministry of Social Development

Pascale Elvas

Executive Director - Priorities & Planning
Treasury Board of Canada Secretariat

Nigel Chang

Design and Innovation Specialist
Ministry of Business, Innovation and Employment

Emma Powell

Chief Customer Officer
Accident Compensation Corporation (ACC)

Philippa Day

Director Business Connect
Ministry of Business, Innovation and Employment

Fraser Sloane

Chief Advisor Information Directorate
Tertiary Education Commission

Libby McFadden

Director, Brand and Content
New Zealand Trade and Enterprise (NZTE)

Agenda at a glance

9:00 AM NZST
PSN Welcome
9:10 AM NZST
Chair Opening: The future of customer experience in Government
9:20 AM NZST
International Keynote: Improving Practices for Open-Data Access and Availability to Build a More Liberal Democracy
9:35 AM NZST
Partner Session: Automation’s role in improving the citizen experience
9:50 AM NZST
Government Case Study: ‘Getting With The Times’ Demand A Rethink?
10:05 AM NZST
Government Case Study: Pursuing A Co-Creation Model to Expand Citizen Choices and Participation
10:20 AM NZST
10:25 AM NZST
Panel Discussion: Reconsidering Government’s Digital Identity to Deliver Citizen Empowerment
11:00 AM NZST
Closing Remarks from Chair / End of Session


Complimentary to attend

For public sector only

Online event


Event Partners

Interested in sponsoring? Contact our team by email (

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