Skip to main content

Multi-Channel Citizen Engagement

Online: Wednesday, December 8th, 2021 | Time: 12:00-2:15pm ET / 9:00-11:15am PT

Making the most out of your tools to better engage with citizens and stakeholders

Maintaining relevance, building trust, and ensuring transparency between government and citizens. These are critical elements for all governments as they seek to engage citizens across multiple channels in this new digital age, driven by the pandemic. 

Whether one is filling out an online application form, messaging a chatbot, or talking to a contact centre agent, citizens expect an engagement experience that is inclusive, tailored, seamless, and at their convenience and choice of device. With government agencies aiming to be more citizen centric and digital friendly, how can they maximize the delivery and efficiency of their services while continuing to innovate in a world of accelerated technological change?  

The Public Sector Network’s Multi-Channel Citizen Engagement Virtual Event provides the platform to collaborate, share new ideas and successes, and discuss the evolving landscape and increased importance of this new and unfolding multi-channel universe. Hear from public sector leaders on the latest trends and success stories which will provide inspiration for new ideas that you can apply within your organization. This is your opportunity to engage leading subject experts and discover the answers to shared challenges we all face. 

View Agenda

Our Expert Speakers

Jacques Fauteux
Assistant Chief Statistician – Strategic Engagement, Chief Service Officer
Statistics Canada

Catherine Payne
Executive Director Digital and Customer Communications
Department of Environment, Land, Water and Planning – Victoria, Australia

Anesh Mistry
Managing Director
MuniPaaS Corporation

Tanya Twynstra
Acting Executive Director, Public Engagement and Service Design
Government of British Columbia

Cyrus Tehrani
Chief Digital Officer & Director of Innovation
City of Hamilton

Brenna Maher
Director, Digital Communications Coordination, COVID-19 Response Unit
Privy Council Office

Douglas McGuire
Corporate Efficiency Advisor
The City of Grande Prairie

Key Takeaways

A must-attend event for public sector organizations looking to:

Examine methods, processes and technologies that can help you better engage with your citizens

Delve into the key lessons learned from the pandemic on citizen engagement to create a solid strategy for moving forward

Understand how to make better use of data to drive more connected communication


9:00am PT / 12:00pm ET
Welcome from PSN
9:05am PT / 12:05pm ET
Opening Remarks from the Chair
9:20am PT / 12:20pm ET
Government Keynote: Building Trust and Transparency Through Innovative Citizen Engagement
9:35am PT / 12:35pm ET
Platinum Keynote: Converting Data into Engagement – Harnessing Data and Analytics to Identify and Meet Citizen Needs
9:50am PT / 12:50pm ET
Government Case Study: Turning your Multi-Channel Strategy into an Omni- Channel Experience
10:05am PT / 1:05pm PT
Government Case Study: Next-Gen Engagement: Leveraging Technology, Processes & Driving Collaboration
10:20am PT / 1:20pm ET
Refreshment Break
10:25am PT / 1:25pm ET
Gold Spotlight: Doing More with Less – Strategies for Providing Accessible and Efficient Services through Cost- Effective Channels
10:40am PT / 1:40pm ET
Panel Discussion: Reimagining Citizen Engagement for the Digital Era
11:10am PT / 2:10pm ET
Fire Side Chat
11:20am PT / 2:20pm ET
Closing Remarks from the Chair & End of session


What's included in your registration:

Virtual Presentations

Hear from public sector leaders about the latest trends and exploring how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear  from solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content after the conference on the complimentary Public Sector Network social learning platform

Complimentary for public sector employees only*
Register Now

Event Partners





Interested in sponsoring? Contact Andrew Cowan by phone (1-647-459-8904) or email ([email protected])
Become a Partner

Join Our Network of Public Sector Professionals

Public Sector Network is a social learning platform that exists to help government around the globe break down silos, collaborate, and work together for better outcomes for citizens.

Our growing community spans all tiers of government and public services, and allows members to network, benchmark and share best practice on a secure and members-only community.

Sign up for free