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Virtual Event: Local Government

National Insights – Winter Edition

Online: Wednesday, January 19, 2022 | 12:00-2:15pm ET • 9:00-11:15am PT

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Event Overview

Transforming to Meet the Demands of Tomorrow

As the closest tier of government to citizens, local and municipal governments are facing a period of significant disruption as they deal with a range of issues in the post-pandemic era, including population changes and growth constraints, budget shortfalls, economic challenges and rising demands and expectations in service delivery. To become future ready, a whole-of-government digital transformation is crucial. Local governments need to embrace new technology, streamline processes, upskill their workforce and increase operational efficiency and resilience.

Public Sector Network’s Local Government: National Insights – Winter Edition Virtual Event will equip attendees with the tools and ideas they need for creating vibrant, sustainable, and resilient hybrid workplaces while ensuring efficiency and operational excellence. The event will also share operational strategies and success stories to help you navigate your technological journey in this new age of citizen engagement and experience.

Benefits of Attending

Learn how to maximize the use of technology and devices in a hybrid workforce to increase efficiency and delivery excellence

Identify how to create a culture of innovation and collaboration to deliver on your goals

Gain insights into best practice upskilling and training to ensure your workforce can maximize the benefits of new ways of doing things

A Sneak Peek of Your Inspiring Speakers

Andre Shojaie
Chief of Agile Practices and Continuous Improvement
Montreal City

Anthony Iannucci
Chief Transformation Officer, Office of the City Manager
Richmond Hill

Meighan Wark
Chief Administrative Officer
County of Huron

Kalyan Chakravarthy
Chief Information Officer
Regional Municipality of Durham

Silvia Fraser
Director, Transformation, Workplace Strategies, ModernTO, Corporate Real Estate Management Division
City of Toronto

Lisa Sierra
Manager, Innovation, Data and External Access (IDEA), Corporate Analytics & Innovation
City of Calgary

Jeff Arason
Director, Strategic Initiatives & Corporate Reporting
City of Surrey

Patrick Matozzo
Executive Director, Corporate Real Estate Management Division
City of Toronto

Natalie Kahale
Director, Service Transformation
City of Ottawa

Dean Sydlowski
Director of Corporate Security
City of Edmonton

Asim Husaain
Director, Digital Service Transformation

Jason Kita
Corporate Programs and Intergovernmental Relations, Richmond

Mauricio Reyes
Director of Corporate Services
Town of Drumheller

Rob Emerson
Manager, Digital Transformation and User Experience, Information Technology
The City of Barrie

Keaton Seaby
Project Lead, Continuous Improvement
City of Beaumont

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Key Sessions

Driving Service Improvements and Operational Efficiency Through Effective Data Quality Management

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Innovative Solutions to Achieve Greater Efficiency and Cost Savings for the Modernized Workplace

  • Implementing and sustaining a workplace modernization program: a comprehensive approach to creating a modernized and digitalized workplace
  • Re-imagining a more resilient and adaptable workplace while ensuring assets are well-utilized to deliver citizen services
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Agile Practices and Continuous Improvement in the ‘Work from Anywhere’ Age

  • Creating and sustaining an engaged and skilled workforce
  • Implementing mentoring, training, and upskilling programs
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Achieving Holistic Transformation: Collaborations with People, Process, and Technology to drive Efficiency and Citizen-Centricity

  • How can you best make use of current resources to generate operational efficiencies? What are some examples of achieving holistic change?
  • What are some best practices to effectively manage your local team, while retaining an innovative culture as you move forward with your efficiency agenda?
  • How do you balance the need for efficiency while retaining a healthy workplace environment throughout your organization?
  • What tips can you share for developing a more inclusive workplace model that can enhance a culture of local citizen-centricity?
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Leveraging Technology and Automation to Drive Improvements to Your Operations and Service Delivery

  • What are some real-world examples of streamlining processes and implementing process automation?
  • How can you leverage current and new technologies to improve your workplace efficiency?
  • How can you maximize the use of data to understand your processes and customers better to provide enhanced service delivery?
  • What are some technology trends that will help shape the future digital workplace and enhance operational efficiency?
View Agenda

Your Registration

Virtual Presentations

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear  from leading solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content on the complimentary Public Sector Network social learning platform

Register for your complimentary pass

What Your Peers Had to Say

“Very informative, a broad range of areas and points of view and position were covered. Very interesting and informative.”

Township of Hornepayne

“I love when presenters speak of their challenges, mistakes, and how they would have done something differently, especially when they can use one or two projects as examples.”

Municipality of North Cowichan

“Excellent. Presentations were very good. The panel session was excellent, very well thought out questions and responses from the panelists. Valuable and practical examples.”

City of Winnipeg

Our Event Partners

Interested in sponsoring? Contact Andrew Cowan by phone (1-647-459-8904) or email ([email protected])
Become a Partner