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Virtual Event: IT Service Management (ITSM) - Canada

Reimagine how you manage your IT ecosystem

Tuesday, April 20, 2021
(Start: 12.00pm ET / 9.00am PT)

Agenda Overview:

Within the past year, IT and business have converged – and in the public sector’s transition to remote work, IT Service Management (ITSM) has experienced a critical shift.

Fast-tracked digital transformation and increasingly virtual service delivery have reinforced the crucial role ITSM plays in the external and internal capabilities of government. Now, almost all corporate service delivery is technology-enabled, and as such, the importance of ITSM cannot be understated.

Public Sector Network’s Sustainable IT Service Management (ITSM) Virtual Event will help you to reimagine how you manage your existing IT ecosystems. Learn how to seamlessly integrated business systems with new and emerging technologies and leverage a consolidated approach that will help the public sector to grow an unbreakable digital backbone. Join us for an engaging discussion and practical tips on how to ensure the world of work remains secure, connected and productive.

Download the Agenda

Key Takeaways:

Build a sustainable and scalable ITSM strategy that leverages new and emerging technologies to enable customer-centric service delivery

Integrate business and IT infrastructure to provide consistent digital services to all stakeholders

Increase the resilience of your agency’s ITSM by implementing best-practice, policies and procedures

Improve IT customer service by aligning hardware, network and systems with business goals

Event Speakers:

Teresa D’Andrea

Executive Director, Digital Enablement, Office of the Chief Information Officer of Canada
Treasury Board of Canada Secretariat

Christopher Clissold

Christopher Clissold

CIO, Director General, Information Technology, Information Management, Administration and Privacy Division
Veterans Affairs Canada

Greg McKay

Senior Assistant Deputy Minister, Service Delivery and Management
Shared Services Canada

Ranjan Banerjee

Ranjan Banerjee

Manager, Program Office
Communications Security Establishment

Joanne Yo

Canada Regional Lead

Shaifa Kanji

Chief Information Officer, Information Technology and Records Management
Toronto and Region Conservation Authority

Marie-Christine Legault

Head of Canada

Ken Urban

Solutions Engineer

Lisa Barton

Delivery Director, Western and Central Regions

Event Partners:


Interested in sponsoring? Contact Andrew Cowan by phone (1-647-459-8904) or email (

Become a Partner

Agenda Highlights:

12:00pm ET / 9:00am PT
PSN Welcome and Opening
12:05pm ET / 9:05am PT
Opening Remarks from the Chair: Creating your ITSM framework to build structure, stability and scalability
12:20pm ET / 9:20am PT
Government Keynote: Enhancing IT Service Delivery by Putting End-User Experiences at the Center
12:35pm ET / 9:35am PT
Partner Session: Strategic Thinking in the World of ITSM
12:50pm ET / 9:50am PT
Government Case Study: ITSM Shifts Caused by the Pandemic
1:05 pm ET / 10:05am PT
Partner Session: Service Management for High Velocity Teams
1:20pm ET / 10:20am PT
Government Case Study: Exploring the Role of Hyperautomation in ITSM
1:35pm ET / 10:35am PT
1:40pm ET / 10:40am PT
Panel Discussion: Practical Tips for Creating a Winning ITSM Framework
2:00pm ET / 11:00am PT
Closing Remarks and End of Session


Complimentary to attend

For public sector only

Online event