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Virtual Event: Improving the Operational Efficiency of your Municipality

Innovative Solutions to Achieve Greater Efficiency and Cost Savings in Service Delivery

Tuesday, March 2, 2021
Start: 9:00am PT / 12:00pm ET

Agenda Overview:

With significant budget cuts and hiring freezes, public sector organizations are under increasing pressure to improve mission delivery without tapping into additional resources. As a result, municipality leaders are being asked to focus on finding efficiencies by reframing the way their organizations are structured and how operations are managed.

Peak operational efficiency occurs when the right combination of people, processes and technology come together to optimize business performance. The goal should be to eliminate waste and maximize value creation. The result will be a municipality that is more productive, efficient and sustainable for the citizens.

Public Sector Network’s Improving the Operational Efficiency of your Municipality Virtual Event will showcase how municipalities are achieving these goals, creating meaningful and sustainable gains. Important topics covered include: innovation, better capability to scale, improved measurement and greater use of management incentives.

Download The Full Agenda Here

Key Takeaways:

Discover how to utilize operational business models to identify key costs
and continuous improvement opportunities

Learn about operational transformation opportunities, threats and challenges

Explore ways to identify and manage resource constraints by understanding capacity and utilization

Examine methods for attaining a holistic and interconnected municipalities network

Your Inspiring Speakers:

Gary Vansuch

Director, Office of Process Improvement
Colorado Department of Transportation

Gary Dyke

Chief Administrative Officer
Municipality of North Grenville

Andre Shojaie

Chief of Agile Practices and Continuous Improvement
City of Montreal

Zhila Pirmoradi

Lean Six Sigma Program Lead, Engineering Strategy and Standards
City of Vancouver

Noreen Kassam, CPA, CGA

Director Finance
City of Burnaby

Kelly Linton

Kelly Linton

Mayor, Centre Wellington
Warden, Wellington County

James Richardson

James Richardson

Advisory Partner, AB Lead for Public Sector Consulting

Bill Reid

Bill Reid

Advisory Partner, BC Lead for Public Sector Consulting

Tom Yeatts

Global Head of State, Local, and Regional Government Solutions

Event Partners



Become a Partner

Interested in sponsoring? Contact Nadeyah Kailan by phone (1-416-560-0428) or email (

Agenda Highlights:

12:00pm ET / 9:00am PT
Welcome from PSN
12:05pm ET / 9:05am PT
Government Case Study: Identifying key areas in operational excellence improvements to boost efficiency, cut waste and create sustainable change
12:20pm ET / 9:20am PT
Government Case Study: Driving Efficiency Through Digitization & Automation
12:40pm ET / 9:40am PT
International Case Study: Innovative Solutions to Achieve Greater Efficiency and Cost Savings in Service Delivery
1:00pm ET / 10:00am PT
Government Case Study: Unlocking Capacity that Already Exists in Your Municipality by Effectively Managing Your Resources
1:20pm ET / 10:20am PT
1:25pm ET / 10:25am PT
Partner Session: Accelerate and Automate the Delivery of Modern Services and Drive Down Costs
1:40pm ET / 10:40am PT
Panel Discussion: Achieving holistic transformation: collaborating with people, process, and technology to drive efficiency and citizen-centricity
2:15pm ET / 11:15am PT
End of Session


Complimentary to attend

For Public Sector only

Online event