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Virtual Event: Improving Operational Efficiency of Your Council

Streamlining processes and implementing technology to achieve organisational goals

Wednesday 16 September 2020

Agenda Overview:

Rising citizen expectations, ageing populations and global economic volatility have put pressure on governments to increase the value for money of public services.

Whilst reviews of government production costs and productivity in OECD countries indicate that governments may be getting less efficient over time, councils are actively addressing the topic of efficiency through the introduction of new practices, processes and technology across various areas of public service.

The “Improving the Operational Efficiency of your Council” program will highlight opportunities for improvement to create meaningful and sustainable gains. Important topics covered include: innovation, better capability to scale, improved measurement and greater use of management incentives.

Key Takeaways:

Learn about operational transformation opportunities, threats and challenges

Understand how to achieve an interconnected council

Overcoming resistance to change and creating a culture that fosters change

Streamline processes while improving customer experience for your citizens

Your Inspiring Speakers:

Josie Scioli

Deputy City Manager, Internal Corporate ServicesCity of Toronto (Canada)

Brendan Anstiss

GM Strategy and Transformation
Christchurch City Council

Amee Morgans

Executive Director Operations Support
Emergency Services Telecommunications Authority

Meluka Bancroft

Executive Manager Corporate Strategy and Governance
City of Vincent

Philip Carruthers

GM, Organisational Performance & Community
Borough of Queenscliffe

Tian Kotze

Chief Operating Officer
City of Wanneroo

Brendan Williams

Head of Sales – Australia

Liz Watts


Ash McIntosh


Matt Davis

Senior Solution Consultant

Agenda Highlights:

12:00 pm
Welcome from PSN
12:10 pm
Opening from Chair
12:20 pm
International Keynote: Improving speed of operations and response
12:35 pm
Drive government efficiencies with digital documents that flow
12:50 pm
Government Case Study: Providing leadership and specialist strategic direction
1:05 pm
User-led innovation driving council efficiency
1:20 pm
Government Case Study: Delivering efficiency and effectiveness in all that we do
1:35 pm
Panel Discussion: Cross-sector collaboration to improve efficiency
2:05 pm
End of session


Complimentary to attend

For Public Sector only

Online event


Event Partners:

Event Partners

Host Partner

Gold Partner

Silver Partner

Bronze Partner