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Virtual Event: Improving the Operational Efficiency of Your Council
New Zealand

Modernising processes, leveraging technology, and improving operations to achieve efficient organisational goals

Wednesday 3 February 2021 9:00 AM - 11:00 AM NZDT

Agenda Overview

Advancing citizen expectations, ageing populations and global economic volatility have put pressure on governments to increase public service profit and expenditure value.

Improving organisational effectiveness has increasingly become a core component of council reform, supporting progressive opportunities for cost savings through a process of innovation, standardisation and pooling of resources. In addition to abating costs, innovation is achievable by taking an integrated approach to a wide range of government services – including procurement, service delivery and corporate functions.

This event program, specifically developed for the NZ public sector, has a central basis of highlighting opportunities for improving and generating meaningful and sustainable gains. Join us at the complimentary, Improving the Operational Efficiency of your Council Virtual Event, as we equip attendees with new ideas and strategies on operational innovation, better capability to scale, improved measurement and greater use of management incentives.

View Full Program

Key Takeaways

A must-attend event for public sector organisations looking to

Learn about operational transformation opportunities, threats and challenges

Explore methods for attaining a holistic and interconnected council network

Overcome resistance to creating a culture that fosters active change

Further integrate processes to improve customer experience for your citizens

Your Expert Speakers

Hear NZ Government led case studies on modernising processes, leveraging technology, and improving operations to achieve efficient organisational goals

Gary Kent

Commissioner of Corporate Services
City of Mississauga, CANADA

Richard Briggs

Chief Executive
Hamilton City Council

Dawn Baxendale

Christchurch City Council

Nadia Webster

Innovation Lead – Smart Council
Wellington City Council

Manisha Joshi

Head of Enterprise Data & BI
Environment Canterbury Regional Council

Sarah Gardner

Chief Executive Officer Otago Regional Council

Agenda Highlights

09:00 AM NZDT
Welcome from PSN
09:10 AM NZDT
Building a future framework for OPEX
09:20 AM NZDT
Operational excellence
09:35 AM NZDT
Technology as an enabler for re-imagining better community systems and delivering optimal citizen experience
09:50 AM NZDT
Providing leadership and specialist strategic direction
10:05 AM NZDT
Moving up the data and analytics maturity curve
10:20 AM NZDT
Delivering efficiency and effectiveness through improving process
10:35 AM NZDT
10:40 AM NZDT
Achieving holistic transformation: tying in people, process, and technology to drive efficiency and citizen-centricity
11:00 AM NZDT
End of session


Complimentary to attend

For Public Sector only

Online event


Event Partners

Interested in sponsoring? Contact our team by email (

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