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Virtual Event: Improving Patient Outcomes and Experiences

Implementing human-centred design to achieve better long-term patient outcomes

Wednesday, 7 April 2021
9:00 AM - 11:00 AM NZST

Agenda Overview

Today’s patients have higher expectations and count on seamless care delivery. Research shows that healthcare providers with higher patient experience results are also more successful financially and able to deliver better clinical care.

Healthcare is undergoing rapid and ubiquitous transformation, with the focus on improving long-term patient outcomes and experiences being of paramount importance as new methods for delivering services grow in demand. Healthcare systems and providers across the world are under pressure to create a future that facilitates the patient’s engagement in their own healthcare.

Join us at the complimentary Improving Patient Outcomes and Experiences virtual event, which will showcase leading digital healthcare initiatives from across New Zealand.

View Program

Key Takeaways

A must-attend event for public sector organisations looking to

Understand how to build a stronger customer focus with better long-term outcomes for patients

Identify how to become a fully digitally enabled and integrated healthcare provider that places patients, carers, and families at the centre

Leveraging digital solutions that facilitate better healthcare access, continuity of care and collaboration between providers and patients

Learn how to improve leadership and workforce management 

Your Expert Speakers

Hear Government led case studies on how to implement human-centred design to achieve better long-term patient outcomes

Lisa Saffarek

Clinical Director Virtual Care
Vancouver Island Health Authority

Don Matheson

Deputy Director-General, Public Health and Primary Care Transformation
Ministry of Health

David Price

Director of Patient Experience & Acting Associate General Manager, Waitakere Hospital
Waitematā District Health Board

Robyn Whittaker

Assoc. Professor and Clinical Director of Innovation
Waitematā District Health Board

Russell Simpson

Chief Executive Officer
Whanganui District Health Board

Agenda at a glance

9:00 AM NZST
Welcome from PSN
9:20 AM NZST
International Keynote: Rolling Out Technology and Digitalisation to Improve Patient Outcomes
9:40 AM NZST
Government Keynote: Can AI have EQ?
10:00 AM NZST
Government Keynote: Putting Patients and Whānau at the Heart of Healthcare
10:20 AM NZST
10:25 AM NZST
Panel Session: Creating a Human-Centred Healthcare System
11:00 AM NZST
Closing Remarks/ End of Session


Complimentary To Attend

For Public Sector Only

Online Event


Event Partners

Interested in sponsoring? Contact our team by email (

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