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Improving Patient Outcomes and Experiences

Online: Thursday, November 4th, 2021 | Time: 12:00-2:30pm ET / 9:00-11:30am PT

Leveraging digital technology and process design to deliver patient-centric healthcare

Healthcare is undergoing rapid change, with one of the main objectives driving this change being improved overall patient outcomes and experience. While technology that enables the delivery of healthcare through the means of telemedicine has been available for decades, we are now witnessing a drastic rise in the adoption of digital health and virtual care, in large part due to the COVID-19 pandemic.

Healthcare systems and providers across the world are under pressure to create a future where the patient is engaged in their own healthcare, clinicians can easily access patient information and knowledge that enhances their clinical practice, and the health system is integrated, high performing, and sustainable. Never has the drive to provide better healthcare with the patients at the centre been bigger, as we recognize that improved patient experience can result in positive outcomes for not only the patient but also for organizational health and overall healthcare system sustainability.

The Public Sector Network’s Improving Patient Outcomes and Experience Virtual Event will showcase leading digital healthcare initiatives and how these providers are working toward their ambition of transforming patient care delivery,
under the extra pressure created by COVID-19.

View Agenda

Your Expert Speakers

Portrait of Shy Amlani

Shy Amlani
Provincial Director, Virtual Health
Alberta Health Services

Portrait of Tara Sampalli

Tara Sampalli
Ph.D. & Grant, Senior Scientific Director
Nova Scotia Health Authority

Portrait of Doris Grant

Doris Grant
Research, Innovation and Discovery &
Senior Director, Innovation
Nova Scotia Health Authority

Portrait of Penny Rae

Penny Rae
Chief Information Officer
Alberta Health Services

Nikki Cunningham
Senior Manager, Business Solutions
Ontario Government, Ministry of
Children, Community and Social

Ran Manor
Director, Innovation
Baycrest Health Sciences

Brent McGaw
National Market Development Executive

Scott Mayor
Senior Customer Success Manager
Microsoft Canada

Jessica Rudd
Director – New Partnerships & Solutions

Key Takeaways

A must-attend event for public sector organisations looking to:

Hear how leaders in your industry have set and executed the vision and strategy creating a solid foundation for improved patient outcomes & experience

Leverage digital solutions and other technology to facilitate better healthcare access, continuity of care and collaboration between providers and patients 

Identify how to become a fully digitally enabled and integrated healthcare provider that places patients, carers, and families at the centre 


9:00 AM PT & 12:00pm ET
Welcome from PSN
9:05 AM PT & 12:05pm ET
Chair Opening
9:20 AM PT & 12:20pm ET
Government Keynote: Rolling out patient experience strategies for designing human-centred patient care
9:35 AM PT & 12:35pm ET
Platinum Spotlight: Improving Care Team Collaboration to Enhance Patient Outcomes
9:50 AM PT & 12:50 PM ET
Case Study: Digitizing clients and processes to address client needs
10:05 AM PT & 1:05 PM ET
Government Keynote: Leveraging and Integrating Virtual Health to Improve Patient Care : Putting Patients at the Heart of Healthcare
10:20 AM PT & 1:20 PM ET
10:25 AM PT & 1:25 PM ET
Panel Discussion: Issues and Challenges in in Becoming Patient-Centric and Improving Care
11:10 AM PT & 2:10 PM ET
Closing Remarks from the Chair & End of session


What's included in your registration:

Virtual Presentations

Hear from public sector leaders about the latest trends and exploring how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear  from solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content after the conference on the complimentary Public Sector Network social learning platform

Complimentary for public sector employees only *

Register Now

Event Partners




Interested in sponsoring an event? Contact Scott Knight by email ([email protected])

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