Skip to main content

Improving Patient Outcomes and Experiences

10 August 2021 | 11 AM - 1 PM | Online

Achieving better patient outcomes with digitalisation and data

Research shows that healthcare providers with higher patient experience results deliver better clinical care and are also efficient and financially successful. Digitalisation, staff training and up-skilling and designing human centres patient journeys are key to improve services and provide better outcomes.

Join us at the complimentary Improving Patient Outcomes and Experiences virtual event will bring together key executives to share insights and showcase examples from across Australia to discuss key insights into how public healthcare organisations can achieve digitally enabled patient-centric care.

View Agenda

Key Takeaways

A must-attend event for public sector organisations looking to:

Understand how to create a fully digitally enabled and integrated healthcare system that places patients

Identify how to up-skill and train staff to deliver patient-centric care

Learn how to leverage data to achieve real-time insights and decision making

Your Expert Speakers

Bernadette Kenny
General Manager – Primary Care Innovation & Development,
WA Primary Health Alliance

Prof Erwin Loh
Group Chief Medical Officer & Group General Manager of Clinical Governance,
St Vincent’s Health Australia

Narelle Doss 
Executive Director, Digital Strategy & Transformation Branch, eHealth,
Queensland Health

Lea Kirkwood
Acting Executive Director, System Transformation Evaluation and Patient,
Agency for Clinical Innovation

Paul Creech 
General Manager,
Australian Digital Health Agency

Deb Pallavicini
General Manager Primary Care Advancement,
Sydney North Health Network

Agenda at a glance

11:00 AM NZST
Welcome from PSN
11:10 AM NZST
Chair Opening
11:20 AM NZST
Keynote: Designing human-centred patient experiences
11:35 AM NZST
Partner Session: Leveraging digital solutions to provide a seamless care journey
11:50 AM NZST
Keynote: Rolling out patient experience strategies and capturing feedback
12:05 PM NZST
Partner session: Unlocking real-time data and decision making through technology
12:20 PM NZST
Keynote: Creating and sustaining an engaged and caring workforce
12:35 PM NZST
12:40 PM NZST
Panel Session: How to create seamless care journeys
1:00 PM NZST
End of session


What's included in your registration:

Virtual Presentations

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear  from solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content after the conference on the complimentary Public Sector Network social learning platform

Complimentary for public sector employees only *

Register Now

Event Partners

Health and Human Services Community Prospectus

Now more than ever before, the public healthcare system is under pressure to enhance patient-centred outcomes, whilst simultaneously delivering value for money. Federal and State government, district health boards, hospitals, primary health networks and allied organisations are currently investing a great deal of time and money to overcome major systemic and technology barriers.

Showcase your solutions today!

View the Prospectus

Join Our Network of Public Sector Professionals

Public Sector Network is a social learning platform that exists to help government around the globe break down silos, collaborate, and work together for better outcomes for citizens.

Our growing community spans all tiers of government and public services, and allows members to network, benchmark and share best practice on a secure and members-only community.

Sign up for free