While citizens don’t get to choose their council, as this depends on where they reside, it’s unanimous and essential that every council prioritises the delivery of a great multi-channel customer experience to all residents, businesses and visitors to ensure the prosperity of the region, buoy the local economy, and maintain the liveability of the community.
Public Sector Network’s complimentary Improving Customer Experience and Customer Engagement in Local Government virtual event will equip attendees with ideas and strategies for refining their customer experience, particularly in a post-COVID-19 world that grapples with volatile outcome shifts and bourgeoning customer expectation going forward.
Find out how to effectively keep up with growing customer expectations and demands
Understand how to maximise the use of existing technology and harness benefits of new innovative and emerging technologies
Learn how to adapt your customer experience strategy to a growing and changing population and city
Identify how to put the customer at the centre of everything you do when planning, designing, and delivering services
Your Expert Speakers
b>Taupo District Council
Plymouth City Council, UK
Waipa District Council
Upper Hutt City Council
Wellington City Council
Hamilton City Council