Unpacking life events to redesign and improve services
Exploring and unpacking citizen life event journeys is key if Government is to design a public service that’s easy to deal with and align more closely with the citizen, especially across multiple Agencies.
Breaking down each journey to identify pain points, areas for opportunity, and redesigning service with a more citizen-centric, needs focussed approach will enable a more seamless experience for the citizen at their time of highest need, and ultimately build trust.
The Public Sector Network’s complimentary Improving Citizen Life Event Journeys virtual event allows Agencies to take a strategic look across citizen interactions with their service to find issues and opportunities to improve delivery and experience.
A must-attend event for public sector organisations looking to:
Hear how other Agencies are unpacking citizen life events to redesign their services
Understand the most beneficial tools/ methods in journey mapping to improve CX
Learn how others are leveraging data and insights to identify issues and opportunities
Hear from experts as they share how you can transform your training programs
Your Expert Speakers
Chair: Adam Slaughter
Director, Public Sector,
Director Service Design,
NSW Department of Education
Digital Transformation Agency
Program Manager – Birth of a Child,
NSW Registry of Births, Deaths and Marriages
Executive Director DCS Customer Service Commission,
NSW Department of Customer Service
Executive Director, Design and Capability, QLD Government Customer and Digital Group,
Department of Housing and Public Works
Executive Director People and Engagement,
Department of Justice and Attorney General QLD
Senior Client Partner
Government Client Partner,
Senior Advisory Consultant, Public Sector ANZ,
Digital Optimisation Consultant,
Public Sector Lead ANZ,
Agenda at a glance
What's included in your registration:
Hear from public sector leaders about the latest trends and exploring how to instantly apply these insights and gaining unique perspectives
An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges
Leading Technology Solutions
Hear from solutions providers in the government space as they explore key technologies to improve citizen services
Receive on-demand access to session content after the conference on the complimentary Public Sector Network social learning platform
Digital Government and CX Community Prospectus
Public sector professionals are under growing pressure to modernise processes and systems, to facilitate the delivery of efficient and user-centric services fit for the digital age. Some governments have a digital transformation agenda which is well underway, whereas others around the world are just beginning their journey.
Showcase your solutions today!