Skip to main content

Government Digital Insights USA
Winter Edition

Wednesday, March 30, 2022 | 12pm – 2:40pm ET | Online

Register Now

Event Overview

Recentering Service Delivery on the Citizen

As the primary means by which citizens engage with the public sector; service delivery is essential to the trust and level of engagement between governments and citizens. As such, citizen-centric design, development, and delivery is critical in facilitating that trust and increasing access to essential services. As service delivery moves further into the digital realm, a strong digital transformation strategy is paramount for all citizen-facing agencies. Identifying the needs of citizens, gaining trust through reliable and secure services, and finding the right balance between innovation and practicality are essential to successful digital service delivery.

In the same context, the nature of the citizen experience has dramatically shifted in recent years, as our collective expectations have continued to change. Omni-channel engagement points with innovative UI is a staple across the private sector – but is only beginning to truly gain traction in the public sector. How those touch points are leveraged, and how they can further transform the nature of service delivery to meet the needs of citizens, will decide what 21st century government will resemble.

Public Sector Network’s Government Digital Insights virtual event will bring together public sector thought leaders and industry leaders as they explore meaningful ways to ensure key components of service delivery and citizen engagement are optimized; and explore how digital service delivery is redefining citizen-engagement, the citizen-experience, and the future of government around the US. Join the conversation!

Benefits of Attending

Examine examples of public sector leading digital transformation initiatives reframing service delivery around the country

Explore how citizen engagement & public participation can lead to improved citizen experience

Garner perspective through government case studies that will help you to transform your understanding of digital government

Discuss the role of UI & Citizen-centric design in digital service delivery

A Sneak Peek Of Your Inspiring Speakers

Brian Whittaker

Chief Experience Officer
Federal Deposit Insurance Corporation (FDIC)


CIO/CISO/Associate Commissioner
NYC Department of Youth & Community Development

JESSICA MACLEOD, Director, Innovation and Technology - City of San Rafael (CA)

Director, Innovation and Technology
City of San Rafael (CA)

MIKE GRIGSBY, Director, Innovation and Technology - City of Sioux Falls (SD)

Director, Innovation and Technology
City of Sioux Falls (SD)

JAY ANDERSON, Civic Engagement & Public Participation Lead - City of Colorado Springs (CO)

Civic Engagement & Public Participation Lead
City of Colorado Springs (CO)

New Reach Community Consulting

Robert Wen, DevOps Consultant, ReleaseTEAM

Robert Wen
DevOps Consultant

View Full Speaker Line-Up

Key Sessions

Redefining Service Delivery for 2022 and Beyond: DOJ’s Civil Rights Portal

Session description coming soon…

View Agenda

Improving Digital Access via Open Government

As digital service delivery continues to expand, and our avenues for communication and engagement with government become increasingly digital in nature – the importance of ensuring both access to services and accessibility in receiving those services, has begun to change the nature of the conversation. How are we leveraging digital transformation and technologies to ensure equitable access to services? How can Open Government initiatives assist in the transparency necessary to make digital accessibility a reality?

Join Jessica MacLeod as she provides insight into San Rafael’s approach to this challenge.

View Agenda

discoverDYCD: Leveraging Data Insights to Improve Service Delivery

Continuous improvement in service delivery is a must. As such, the NYC Department of Youth & Community Development – which offers high-quality and essential services to many across New York City – has developed the discoverDYCD program; allowing New Yorkers to identify and access services they need and may not have been familiar with.

Join Michael Deutsch as he provides insight into how the NYCDYCD has leveraged data, and engaged with citizens, to advance the mission.

View Agenda

Transformation is about Intentionality

What sort of impact are we having within our organizations? What kind of legacy are we leaving behind therein? Every one of us will one day or another depart from our place of employment; but by being intentional in our efforts to positively impact those institutions, and the lives of those they serve, we can transform our processes to suit the people instead of the technology.

Join Mike Grigsby, in conversation, and explore how to ensure intentionality in our approaches to our missions.

View Agenda

Creating a Culture of Citizen-Centric Digital Service Delivery

Session description coming soon…

View Agenda

Your Registration

Virtual Presentations

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear  from leading solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content on the complimentary Public Sector Network social learning platform

Register for your complimentary pass

What Your Peers Had to Say

“Good topics, appreciated hearing the experiences of others.”

 City of Seattle

“Great communication by everyone on your team! Very well organized!”

State of New Jersey

“Interesting speakers – very much enjoyed various sessions.”

Larimer County (CO)

Our Event Partners

Gold Partner

Thought-Leadership Partner