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Government Digital Insights USA
Winter Edition

Wednesday, March 30, 2022 | 12pm – 2:40pm ET | Online

Event Overview

Recentering Service Delivery on the Citizen

As the primary means by which citizens engage with the public sector; service delivery is essential to the trust and level of engagement between governments and citizens. As such, citizen-centric design, development, and delivery is critical in facilitating that trust and increasing access to essential services. As service delivery moves further into the digital realm, a strong digital transformation strategy is paramount for all citizen-facing agencies. Identifying the needs of citizens, gaining trust through reliable and secure services, and finding the right balance between innovation and practicality are essential to successful digital service delivery.

In the same context, the nature of the citizen experience has dramatically shifted in recent years, as our collective expectations have continued to change. Omni-channel engagement points with innovative UI is a staple across the private sector – but is only beginning to truly gain traction in the public sector. How those touch points are leveraged, and how they can further transform the nature of service delivery to meet the needs of citizens, will decide what 21st century government will resemble.

Public Sector Network’s Government Digital Insights virtual event will bring together public sector thought leaders and industry leaders as they explore meaningful ways to ensure key components of service delivery and citizen engagement are optimized; and explore how digital service delivery is redefining citizen-engagement, the citizen-experience, and the future of government around the US. Join the conversation!

Benefits of Attending

Examine examples of public sector leading digital transformation initiatives reframing service delivery around the country

Explore how citizen engagement, public participation, and UI & Citizen-centric design can lead to improved citizen experience

Garner perspective through government case studies that will help you to transform your understanding of digital government

A Sneak Peek Of Your Inspiring Speakers

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Brian Whittaker
Chief Experience Officer
Federal Deposit Insurance Corporation (FDIC)

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Michael Deutsch
CIO/CISO/Associate Commissioner
NYC Department of Youth & Community Development

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Jessica Macleod
Director of Digital Services & Open Government
City of San Rafael (CA)

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Mike Grigsby
Director, Innovation and Technology
City of Sioux Falls (SD)

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Jay Anderson
Civic Engagement & Public Participation Lead
City of Colorado Springs (CO)

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Coby Williams
Principal
New Reach Community Consulting

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Robert Wen
DevOps Consultant
ReleaseTEAM

Daniel Yi, Senior Counsel for Innovation, United States Department of Justice’s Civil Rights Division

Daniel Yi
Senior Counsel for
Innovation
United States Department of Justice’s Civil Rights Division (Pending Agency Clearance)

Brian Chidester
Industry Vice President – Worldwide Public Sector
Genesys

Key Sessions

Government KeynoteGovernment Case StudyGovernment Case StudyThought-Leadership Fireside ChatPanel Discussion

Redefining Service Delivery for 2022 and Beyond: DOJ’s Civil Rights Portal

Session description coming soon…

Improving Digital Access via Open Government

As digital service delivery continues to expand, and our avenues for communication and engagement with government become increasingly digital in nature – the importance of ensuring both access to services and accessibility in receiving those services, has begun to change the nature of the conversation. How are we leveraging digital transformation and technologies to ensure equitable access to services? How can Open Government initiatives assist in the transparency necessary to make digital accessibility a reality?

Join Jessica MacLeod as she provides insight into San Rafael’s approach to this challenge.

discoverDYCD: Leveraging Data Insights to Improve Service Delivery

Continuous improvement in service delivery is a must. As such, the NYC Department of Youth & Community Development – which offers high-quality and essential services to many across New York City – has developed the discoverDYCD program; allowing New Yorkers to identify and access services they need and may not have been familiar with.

Join Michael Deutsch as he provides insight into how the NYCDYCD has leveraged data, and engaged with citizens, to advance the mission.

Transformation is about Intentionality

What sort of impact are we having within our organizations? What kind of legacy are we leaving behind therein? Every one of us will one day or another depart from our place of employment; but by being intentional in our efforts to positively impact those institutions, and the lives of those they serve, we can transform our processes to suit the people instead of the technology.

Join Mike Grigsby, in conversation, and explore how to ensure intentionality in our approaches to our missions.

Creating a Culture of Citizen-Centric Digital Service Delivery

Developing an internal culture dedicated to service delivery is daunting work – requiring effort, perseverance, and collaboration. As governments across the nation reassess service delivery for the digital age – the task of ensuring that you live that reality through organizational culture is key. Join leaders from across the US as they explore how digital service delivery has changed the paradigm regarding citizen interaction and how that changing paradigm must be addressed to ensure mission delivery.

  • How has your organization approached making citizen-centricity front and center within your culture?
  • How does that manifest within your initiatives? What difference has it made within the organization? To citizens/residents?
  • How do we ensure that our digital service delivery modernization strategies are inclusive and equally accessible to all? How does your culture drive this?
  • What best practices or strategies can you share to those who are looking to embark on a citizen-centric cultural journey?

Your Registration

Virtual Presentations

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives

Interactivity

An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear  from leading solutions providers in the government space as they explore key technologies to improve citizen services

What Your Peers Had to Say

“Good topics, appreciated hearing the experiences of others.”
 City of Seattle

“Great communication by everyone on your team! Very well organized!”
State of New Jersey

“Interesting speakers – very much enjoyed various sessions.”
Larimer County (CO)

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