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Government Digital Insights USA
Spring Edition

Wednesday, June 15, 2022 | 12pm – 2:35pm ET | Online

Event Overview

In this technological age, governments must rethink how their services meet citizens’ needs. The way society consumes information and accesses government services has dramatically shifted from physical to digital over the past decade. The COVID-19 pandemic has only intensified this transition by restricting most in-person interactions. With digital delivery, however, governments can serve citizens in real-time, speeding up the number of transactions while reducing costs on other expenses.

To this day, though, the digital revolution excludes significant demographics. Access barriers, technophobia, and old habits all present obstacles to reaching many citizens. How can government agencies deliver citizens secure and timely services? What best practices help reach tech-resistant citizens where they are? How can agencies collaborate with one another to overcome budgetary constraints? In short—how does the public sector move into modern communication?

It begins with digital government and citizen experience experts coming together with their peers to share their experiences and lessons learned. Government leaders have invented innovative solutions and tools to expand how they provide service. Many have moved from physical office locations to digital processing. Some have even developed self-service platforms and all-in-one apps. Whether you are a Chief Administrative Officer, Digital Applications Director, or a Citizen Services manager, your perspective is vital.

Public Sector Network’s Government Digital Insights: Spring Edition virtual event will bring together public sector thought leaders and industry leaders as they explore and explain how digital service delivery is redefining citizen engagement, the citizen experience, and the future of government around the U.S.  

Benefits of Attending

Learn about innovative state and local service delivery solutions

Discuss best practices for citizen engagement across demographics

Explore possibilities for expanding constituent digital literacy for greater service impact

A Sneak Peek Of Your Inspiring Speakers

Jennifer Buuas
Director, Strategic Digital Services,
Texas Department of Information Resources

Na’shon edwards, sr. Director of Constituent Services & Housing Researcher City of Houston, TX

Na’Shon Edwards
Sr. Director of Constituent Services & Housing Researcher
City of Houston, TX

Pamela Fusting Director of Operations – CX State of Tennessee Department of Human Services

Pamela Fusting
Director of Operations – CX
State of Tennessee Department of Human Services

Benjamin Aiken, Director, Constituent Services/Ombudsperson, Arlington County, VA

Benjamin Aiken
Director, Constituent Services/Ombudsperson
Arlington County, VA

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Coby Williams
Principal
New Reach Community Consulting

Suzanne Pauley, Director, eMichigan

Suzanne Pauley
Director
eMichigan

Taylre Beaty
State Broadband Director
Tennessee Department of Economic & Community Development

Keith Nelson
Senior Industry Strategist, Public Sector
OpenText

Key Sessions

Government KeynotePartner KeynoteGovernment Case StudyPanel DiscussionPanel Discussion

TxT (Texas by Texas)

Agencies worldwide want to provide citizens with seamless service delivery. Texas has developed its own self-service app that Texans will soon be able to use for all government agencies. Join this engaging keynote as Jennifer Buaas explains the development of Texas by Texas and learn how the Texas Department of Information Resources was able to collaborate across agencies and functions to build a 21st-century resources for its constituents.

Measuring Citizen Experience Satisfaction

The best way to deliver impactful services is by co-creating with those who use what you’re providing. Learn why your agency should be continually evaluating the methods and modes used and find best practices for soliciting and incorporating citizen feedback into your agency’s service delivery design.

discoverDYCD: Leveraging Data Insights to Improve Service Delivery

Continuous improvement in service delivery is a must. As such, the NYC Department of Youth & Community Development – which offers high-quality and essential services to many across New York City – has developed the discoverDYCD program; allowing New Yorkers to identify and access services they need and may not have been familiar with.

Join Michael Deutsch as he provides insight into how the NYCDYCD has leveraged data, and engaged with citizens, to advance the mission.

Engaging Citizens of All Demographics

This panel will discuss topics including (but not limited to):

  • How to engage with all constituents, regardless of age or technological savvy
  • How to meet citizens where they are
  • How to partner with other agencies and departments to ensure seamless citizen service delivery
  • Which media format best reaches target demographics, and how to facilitate access to that media

Strategies for Expanding Digital Access & Digital Citizenship

Last year’s historic Infrastructure Investment and Jobs Act aims to enable government to bridge the digital divide and provide American citizens with greater access to broadband. With greater investment in broadband infrastructure, governments at all tiers will have a solid foundation for providing digital services. Join this panel of experts as they discuss strategies for seizing this groundbreaking moment to expand digital accessibility across jurisdictions.

Your Registration

Virtual Presentations

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives

Interactivity

An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear  from leading solutions providers in the government space as they explore key technologies to improve citizen services

What Your Peers Had to Say

“Good topics, appreciated hearing the experiences of others.”
 City of Seattle

“Great communication by everyone on your team! Very well organized!”
State of New Jersey

“Interesting speakers – very much enjoyed various sessions.”
Larimer County (CO)

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