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Virtual Event: Future of Shared Services

Revamping the Roadmap to a Smarter and Resilient Shared Service Model

Thursday, March 25, 2021
Start: 12:00pm ET / 9:00am PT

Agenda Overview:

In today’s world, technology innovation has become imperative and critical to survive in the post-Covid era. With accelerated digital transformation, organizations are now focusing on strengthening their digital capabilities to deliver cost-effective, flexible, and reliable services.

The role of Shared Services has been rapidly changing and the pandemic has certainly paved the way from traditional functions and processes to newer wisdom and bigger opportunities in Shared Services. Over the years, Shared Services has redefined its role from a back-office model to a central office function that is committed to building and delivering value beyond transactions. In order to stay ahead in this fast-changing environment, the need of the hour is to innovate, improve and optimize. Advancing towards enhanced service levels by improving processes and expanding the use of technology, while also lowering costs is the next step towards excellence in Shared Services.

Public Sector Network’s Future of Shared Services Virtual Event will bring together public sector leaders to discuss best practices in building innovative and adaptable delivery models. Join us as we tackle common challenges and hear from experts and forward-thinking organizations as they share insights and strategies needed for the future success of Shared Services.

Download the Agenda

Key Takeaways:

Understand how the new phase of SSC 3.0 can help provide better services to clients

Learn how to drive value from your shared service delivery model

Develop a continuous improvement culture to stay ahead and resilient

Leverage the power of innovative technology to improve and optimize services

Event Speakers:

Paul Glover

Paul Glover

Shared Services Canada

Gary Kent

Gary Kent

Commissioner of Corporate Services and CFO
City of Mississauga

Angela Mondou

Angela Mondou

President & CEO

Chad Evans

Chad Evans

Vice President of Corporate Services
Ontario Northland Transportation Commission

Andrew Eppich

Managing Director – Canada

Noah Morris

Assistant Deputy Minister, Enterprise Financial Services Division
Ontario Ministry of Government and Consumer Services

Chris Lavin

Regional Managing Partner, Advisory Services

Jason Ducharme

Provincial Leader (ON) – Public Sector

Michael Osmun

Director – Canada Federal Solutions

Jeremiah Sanders

Federal Strategist

Event Partners:




Interested in sponsoring? Contact Mike Lefrank by phone (1-647-215-0659) or email (

Agenda Highlights:

12:05pm ET / 9:05am PT
Chair Opening
12:20pm / ET 9:20am PT
Opening Keynote: Spotlight on Shared Services Canada 3.0 (SSC 3.0) - An Enterprise Approach
12:35pm ET / 9:35am PT
Government Keynote: Towards Building a Smarter, Productive and Sustainable Public Sector
12:50pm ET / 9:50am PT
Partner Session: The Role of Shared Services Canada in a Multi-Cloud Environment
1:05pm ET / 9:05am PT
Government Case Study: Combining the Right Technology with the Right Processes and the Right People
1:20pm ET / 10:20am PT
Refreshment Break
1:25pm ET / 10:25am PT
Partner Session: Simplifying and Streamlining Your Enterprise Services
1:40pm ET / 10:40am PT
Panel Session: Building a Reliable and Future-Proof Shared Service Model for 2021 and Beyond – Key Trends and Best Strategies
2:05pm ET / 11:05am PT
Closing Remarks and End of Session


Complimentary to attend

For public sector only

Online event