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USA: Federal Digital Insights
Recentering Service Delivery on the Citizen

Wednesday, September 21, 2022 | 12pm – 1:25pm ET | Online

Event Overview

The reality of government today is that it is just as complex as any multinational corporation–and complexity can breed confusion. Between citizens, partners, and clients -digital transformation and service delivery across the Federal Government has been essential to responding to contemporary expectations.

Departments and agencies across the Federal Government have been innovating and bringing new tools to bear to execute their missions and delivery value for citizens; transforming the way that individuals and institutions engage with the Government. Within that same framework –Federal agencies and departments have been retooling their citizen experience strategies by leveraging new approaches, technologies, and procedures. This is a transformative time for digital engagement and communication–allowing greater collaboration and unique touchpoints with those the Federal Government serves.

Public Sector Network’s Federal Digital Insights virtual event will convene Federal public sector thought leaders driving the continued digital development of the Federal Government. Join us as we focus on key learnings and actions that will help Federal departments and agencies to continue their momentum in providing safe, secure, and inclusive digital services.

Benefits of Attending

Examine key case studies by Federal thought leaders along the road to top-tier digital service delivery

Explore how internally, and externally, facing digital transformation initiatives differ and what you can learn from each process along your journey

Discuss how citizen/customer experience impacts digital transformation and the roles that trust, privacy, and security play in successful digital service delivery

Examine the opportunities and address the biggest digital transformation and delivery challenges

A Look Into Your Inspiring Speakers

Captain Michael Ahmadi Team Lead, Digital Communications at the National Heart, Lung & Blood Institute, National Institutes of Health

Captain Michael Ahmadi
Team Lead, Digital Communications at the National Heart, Lung & Blood Institute,
National Institute of Health

Kristin Dohn Digital Engagement Lead Consumer Financial Protection Bureau

Kristin Dohn
Digital Engagement Lead
Consumer Financial
Protection Bureau

Scott E. Simpson Digital Transformation Lead, Procurement Innovation Lab U.S. Department of Homeland Security

Scott E. Simpson
Digital Transformation Lead, Procurement Innovation Lab
U.S. Department of Homeland Security
(pending final agency clearance)

Steve Witt, Director of Public Sector, Nintex

Steve Witt
Director of Public Sector
Nintex

Key Sessions

Government Case StudyPanel Discussion

Developing a Digital Service Delivery Communication Framework: Improving Consumer Health Information on NHLBI’s Public-Facing Website

As digital transformation is rolled out across the public sector and digital touchpoints become increasingly commonplace for public service delivery to citizens, clients, and partners alike – communication across various channels increases in importance. Stemming from an institution where every piece of communication must be taken seriously – the NIH strives for top-tier communication to ensure that scientific research results and life-supporting disease prevention and treatment information is compiled, presented, and made easily accessible to consumers nation-wide. Join Captain Michael Ahmadi as he shares some insights from the recent efforts undertaken at NIH and the opportunities that transformation has afforded.

Leveraging Digital Technologies to Maximize Impact and Service Outcomes

  • Recent events have forced all organizations – public and private alike – to make a pivot towards additional digital technologies in-order to remain in operations. How have you appropriated digital technologies to advance your mission? Where are you going beyond the basics?
  • What unique and unexpected applications have you found for digital technologies as you’ve explored ways to improve/expand service delivery?

Your Registration

Virtual Presentations

Learn the latest trends and explore how to instantly apply these insights and gain unique perspectives

Interactivity

Engage with inspiring speaker panels and peers with the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Network with leading solutions providers in the government space as they explore key technologies to improve citizen services

Our Event Partners

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For partnership opportunities, contact Andrew Jensen for more information.