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Virtual Event: Evolve Government Asia Pacific

Digital Nations: Citizen Journeys | Operational Efficiency | Scalability

Thursday, 25 February 2021

Agenda Overview:

Empowering governments to effectively service the needs of their citizens

The COVID-19 crisis has presented the global public service with a once-in-a-century opportunity to modernise service delivery, internal operations and enterprise architecture to meet the fluctuating needs of citizens.

Evolve Government has been designed to empower the public sector to leverage AI and intelligent automation technology to service the needs of their citizens and to make meaningful and measurable impact.

In its Asia-Pacific inauguration, Evolve Government builds on a range of global expertise to inspire the government to develop their digital service capabilities. Exploring an array of data, CX, RPA and IA case studies, Evolve Government is an intersectional review of innovation in digital civil service delivery.

Key Takeaways:

Hear first-hand how powerful AI and intelligent automation technology is delivering value designed around the citizen 

Learn how featured agencies have addressed complex operational and digital engagement challenges to deliver measurable results 

Discover new approaches to providing secure and trusted digital success in a reusable and connected manner. 

Harness the insights from industry leaders who are driving innovation by adopting the citizens’ perspective in their decision making. 

Meet The Expert Speakers:

The Hon. Victor Dominello

Minister for Customer Service

Kiersten Fishburn

Coordinator General, Planning Delivery Unit, NSW Department of Planning, Industry and Environment

Lewis Clark

Executive Director of Customer Payment Services, Transport for NSW

Paul Dulfer

Chief Technology Officer, The Victorian Government's insurer and risk adviser

Monique Hitter

Deputy CEO, Legal Aid NSW

Elizabeth McNamara MHA

Digital Transformation Program Director,

Justin Lewis Abold-LaBreche

Co-Director, Enterprise Digitisation & Case Management,Internal Revenue Service

Adrian Jacobs

Senior Director, Business Engagement & Systems, Innovation & Technology Group,IP Australia

Luke McCormack

Vice President, Managing Director – Asia Pacific,Pegasystems

Rob Bollard

Director, Industry Principal,Pegasystems

Doug Averill

Vice President, Global Industry Market Leader, Government,Pegasystems

Agenda Highlights:

12:00 PM AEDT
Event Welcome: Conference Chair
12:05 PM AEDT
Keynote Address: Crushing Complexity in a Dynamic WorldPega Systems
12:15 PM AEDT
Ministerial Address:Tell Government Once: Reducing complexity to deliver citizen-centric services
12:25 PM AEDT
Government Keynote: ePlanning Phase 4NSW Department of Planning, Industry and Environment
12:40 PM AEDT
International Presentation: Agency Modernisation to Improve the Customer ExperienceInternal Revenue Service and FDA/CDRH
12:55 PM AEDT
Keynote: Building a world class IP Rights platform to deliver outstanding organisational and customer successIP Australia
13:10 PM AEDT
Executive Panel Discussion:Designing services that respond to life journeys and deliver citizen-centered value
13:40 PM AEDT
Closing Remarks


Complimentary to attend

For public sector only

Online event