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Virtual Event: Digital Transformation in Local Government

Process improvements for a more efficient and effective public service

Wednesday, April 7, 2021
Start: 9:00am PT / 12:00pm ET

Agenda Overview:

Local Governments provide hundreds of services every day, across various channels, and increasingly those services are being provided on shrinking budgets, coupled with a growing population. As we forge ahead into a new decade, Digital Transformation continues to be one of the biggest drivers of public sector improvement and efficiency.
Many government departments have digital transformation initiatives underway, however, some continue to lag in those efforts. The COVID-19 pandemic that took the world by storm has certainly presented a fresh urgency to modernizing services and ramping up digital transformation projects. As local governments around the country have been presented with increasingly pressing challenges – made all the more difficult by the impact of COVID-19 – digital transformation initiatives have certainly provided a unique opportunity for governments to break down silos, collaborate, and improve contacts with citizens. The benefits of a digital government are often evident – rarely do we ask ‘why’, but instead ‘how’?
Public Sector Network’s Digital Transformation in Local Government will provide an opportunity to connect with your colleagues and peers as we hear from those responsible for driving digital transformation. Join us as we explore actionable insights that can really make a difference to the digital vision for your citizens.

Key Takeaways:

Develop and execute a seamless digital transformation strategy and scale capabilities across your organization

Hear how other local governments are adapting to COVID-19 and transforming their operations to become more efficient & accurate; providing better services to the public

Enhance integration and collaboration across all levels of government to drive improved outcomes

Understand how to select and embed digital technology to meet your organization’s mission

Your Expert Speakers:

Digital Transformation in Local Government Guest Speaker - Kevin Gray, Chief Information Officer (CIO) of Burbank, CA

Kevin Gray

Chief Information Officer
City of Burbank, CA

Digital Transformation in Local Government guest speaker - Travis Cutright, Chief Information Officer (CIO), Mesa, AZ

Travis Cutright

Chief Information Officer
City of Mesa,AZ

Digital Transformation in Local Government Guest Speaker - Chris McMasters, Chief Information Officer (CIO), Corona, CA

Chris McMasters

Chief Information Officer
City of Corona, CA

Meghan Cook

Program Director, CTG
State University of New York (SUNY) Albany

Ajay Gupta

Chief Digital Transformation Officer,
State of California DMV

Raimundo Rodulfo

Director of Information Technology/ Chief Innovation Officer
City of Coral Gables (FL)

Brian Chidester

Brian Chidester, Head of Worldwide Industry Strategy,

Ayushi Roy, Co-Lead, State and Local Practice, 18F, Technology Transformation Services, US GSA

Ayushi Roy

Co-Lead, State and Local Practice, 18F, Technology Transformation Services

Heather Jin, Global Head of Social Impact, Medallia

Heather Jin

Global Head of Social Impact

Dallas Blaney

Executive Director
Challenge America

Agenda Highlights:

12:00pm ET / 9:00am PT
Welcome from PSN
12:05pm ET / 9:05am PT
Chair Opening: The Revolution in Digital Public Services
12:20pm ET / 9:20am PT
Academic Case Study: Research to Practice & Practice to Research: Lessons in Local Government Digital Services and Innovation
12:35pm ET / 9:35am PT
Government Case Study: Putting People at the Core of your Digital Transformation Journey: Lessons Learned from the Private Sector
12:50pm ET / 9:50am PT
Partner Session: Cowboy Up: How to Unlock the New Government Experience
1:10pm ET / 10:10am PT
Government Case Study: Leveraging Design Thinking Principles within a Unique Culture of Collaboration
1:25pm ET / 10:25am PT
1:30pm ET / 10:30am PT
Partner Session: 5 Steps to Crowdsource for Rapid and Equitable Innovation
1:45pm ET / 10:45am PT
Panel Session: Building out Endemic Public Sector Digital Capabilities: People, Processes, & Technology
2:25pm ET / 11:25am PT
Closing remarks from the Chair & End of Session

Event Partners

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Become a Partner

Interested in sponsoring? Contact Evan Young at


Complimentary to attend

For Public Sector only

Online event