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Virtual Event: Digital Inclusion in the Public Sector

An Inclusive Design Approach to Government Services

Thursday, 4th March 2021
9:00 AM - 11:00 AM AEDT

Agenda Overview

Digital Technology is continuing to impact the way we live, work, and communicate.

Government departments across the globe are having to continuously rethink the way they deliver their services to ensure more simplified and streamlined interactions with citizens.

As digital services aim to bridge the gap between governments and their people, good design, undertaken in collaboration with citizens, can deliver better experiences and better outcomes. Harnessing inclusive, human-centred design to foster inclusion and build trust with citizens, also provides a framework to understand the needs, wants, and limitations of end users.

The complimentary Digital Inclusion in the Public Sector takes a look at ways Governments are wrapping their services around citizens. Join us as we hear case studies about how departments design services inclusively, and how public sector services can continue to evolve to ensure they meet the needs of all citizens.

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Key Takeaways

Hear how other Departments/Agencies are collaborating with and harnessing citizen feedback to design inclusive, relevant digital services and embed changes

Learn how to sophisticatedly explore the needs, wants, and limitations of the end user

Listen as experts share the latest tools and technologies to understand and interact with citizens

Understand how to best leverage data to improve service design and personalise delivery

Your Expert Speakers

Scott Cass-Dunbar

Chief Strategy Officer
Digital Transformation Agency

Pascale Elvas

Executive Director, Priorities & Planning
Treasury Board Secretariat

Dr. Jutta Treviranus

Director of the Inclusive Design Research Centre (IDRC)
OCAD University

Darren Whitelaw

Chief Customer Officer
Service Victoria

Laura Christie

Executive Director, Service Delivery - Frontline
Service NSW

Stephanie Salter

Director, Transport Digital Accelerator
Transport for NSW

RaeJean Pearce

Global Head of Government

Adam Slaughter

Director of Public Sector

Sam Rahmanian

VP of Global Sales

Agenda Highlights

9:00 AM AEDT
PSN Opening
9:10 AM AEDT
Chair Opening
9:20 AM AEDT
Government Keynote: Fostering inclusion and building trust with citizens by understanding limitations and delivering what they really want and need
9:35 AM AEDT
Partner Session: Aligning for inclusion: supporting your team’s accessibility effort
9:50 AM AEDT
International Case Study: Improving Your Digital Service to Cater for a Range of Citizen Needs
10:05 AM AEDT
Partner Session: How to Create Better Experiences for Vulnerable Citizens
10:20 AM AEDT
International Keynote: Defining Digital Inclusion and its Parameters
10:35 AM AEDT
10:40 AM AEDT
Panel Discussion: Leveraging Data & Insights to Deliver a More Citizen-Centric Service
11:00 AM AEDT
Closing Remarks from Chair / End of Session

Register Your Interest

Complimentary to attend

For public sector only

Online event


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