Digital Technology is continuing to impact the way we live, work, and communicate.
Government departments across the globe are having to continuously rethink the way they deliver their services to ensure more simplified and streamlined interactions with citizens.
As digital services aim to bridge the gap between governments and their people, good design, undertaken in collaboration with citizens, can deliver better experiences and better outcomes. Harnessing inclusive, human-centred design to foster inclusion and build trust with citizens, also provides a framework to understand the needs, wants, and limitations of end users.
The complimentary Digital Inclusion in the Public Sector takes a look at ways Governments are wrapping their services around citizens. Join us as we hear case studies about how departments design services inclusively, and how public sector services can continue to evolve to ensure they meet the needs of all citizens.
Hear how other Departments/Agencies are collaborating with and harnessing citizen feedback to design inclusive, relevant digital services and embed changes
Learn how to sophisticatedly explore the needs, wants, and limitations of the end user
Listen as experts share the latest tools and technologies to understand and interact with citizens
Understand how to best leverage data to improve service design and personalise delivery
Your Expert Speakers
Digital Transformation Agency
Treasury Board Secretariat
Dr. Jutta Treviranus
Transport for NSW