Digital Government and CX
National Insights – Spring Edition
Wednesday, May 4th 2022 | 12:00-2:15pm ET / 9:00-11:15am PT | Online
Event Overview
Sustaining Digital Transformation Beyond COVID Times
The Canadian public service witnessed an extraordinary acceleration of digital transformation across government service delivery. New technologies have become key business enablers, helping to consolidate government platforms, digitalize credentials and automate front and back end. To make digital government a reality in an unpredictable environment, the government must modernize how it manages transformation to meet the changing needs and expectations of citizens. As such, a citizen-centric approach to design, development, and delivery is critical to facilitate trust and increase access to essential services.
As we move further into the digital era, citizens are looking for consumer-grade experiences from the government. With demand for digital experiences increasing across all generations of Canadians, the government has an opportunity to streamline services for the digital age. Focus on accessibility, inclusion, new technologies like digital identity and reliance on data for decision making will drive successful transformations.
Join Public Sector Network’s virtual event to learn how your agency can maintain and elevate your existing digital projects in 2022. Embark on the next phase of transformation by overcoming the limitations of products born from necessity in COVID-times.
Benefits of Attending
A Sneak Peek Of Your Inspiring Speakers
Arlene Williams
Executive Director Digital Platforms
Nova Scotia
Digital Service
Gary A. Yorke
Director
311 Toronto
Clarke Bellamy
Manager, 311 Citizen Services
The City of Calgary
Michael Karlin
Strategic Policy Team Lead
Canadian Digital Service
Robert Frelich
Director General, Digital Identity Transformation, Transformation Management Branch
Employment and Social Development Canada
Simonida Simonovic
OPS Accessibility Office, Senior Manager
Treasury Board Secretariat
Julianna Rowsell
Senior Program Manager – Accessibility and User Experience
Canadian Human Rights Commission
The Honourable Nate Glubish Minister of Service Alberta
Government of Alberta
Chris Moore
Community Advisor
Public Sector Network
Darren Humphries
Director Solution Engineering & Cloud Architecture
VMware
Key Sessions
Next-Gen Engagement: Leveraging Technology, Processes & Driving Collaboration
- Identifying the right technologies that can help boost operational efficiency for a more seamless service journey across the entire agency
- Key drivers of the next generation of citizen engagement
John Moreau, Manager, Digital Services, District of North Vancouver
Using Citizen Data for Better Citizen Outcomes
Clarke Bellamy, Manager, 311 Citizen Services, The City of Calgary
Building Better Citizen Experience with Digital Identity
- What are the key trends that are shaping the future of digital identity? Where do we stand in our digital identity journey?
- What are the core principles for building an effective digital identity framework?
- What are some common barriers when it comes to delivering digital services efficiently? Are there any challenges that need be addressed now to ensure an effective roll-out?
- Where do you see opportunities to improve collaboration across various levels of government and the private sector?
- What steps can public sector organizations take to move the needle on digital ID adoption and utilization?
Digital Inclusion and Accessibility for better Citizen Experience
- How do you ensure that accessibility and inclusion are priorities throughout the digital design process and built into your organizational culture?
- What are the key success factors in making digital inclusion a reality?
- What are the challenges in your work advancing digital accessibility or inclusive design, and how did you overcome them?
- In what ways have approaches to digital inclusion differed pre pandemic vs. post pandemic, if at all?
- What do you envision for the future?
Ensuring Citizen Accessibility of Services in the Digital Era
by The Honourable Nate Glubish, Minister of Service Alberta
GOLD Spotlight
A Force for Good: Sustainable Digital Infrastructure For Canada
Darren Humphries, Director Solution Engineering & Cloud Architecture, VMware
Your Registration
What Your Peers Had to Say
Our Event Partners
Gold Partners
Interested in sponsoring? Contact Andrew Cowan by phone (1-647-459-8904) or email ([email protected])
