Virtual Event: Customer-Centric Contact Centres
Enhancing operational efficiency and customer satisfaction across all contact channels
(Start: 12.00pm ET / 9.00am PT)
Contact centres sit at the frontline of an organization; they play a critical role in building trust with customers.
The digital age and private sector innovations have raised the bar for government contact centres. These developments put pressure on leaders to keep up with customer expectations while operating within a limited budget, using legacy systems and managing staff members in a fast-paced and high-stress environment.
How can your organization work to personalize citizen experiences across multiple channels through data insights, effectively secure staff and reducing operating costs through a lean, digital-first operating model and service strategy?
Public Sector Network’s Customer-Centric Contact Centre Virtual Event is the online meeting place for customer experience leaders from local, provincial, and federal departments to share ways to achieve those goals.
Take a look at the future of public sector contact centres
Hear why it’s paramount to place contact centres at the heart of your customer centricity program
Look at ways to leverage the latest digital technology and data to streamline operational processes and enhance customer satisfaction
Examine leadership qualities essential for effective service delivery and how to get the best out of your most valuable asset — contact centre staff
City of Toronto
City of Mississauga
Alberta Ministry of Community and Social Services
City of Surrey
Contact Centre Strategy, Innovation & Engagement