Enhancing operational efficiency and customer satisfaction across all contact channels
The exceptional events of the past year have put many organisations and industries to the test. Contact centres that normally handle more than 100 million calls per year had to rapidly revolutionize how they worked and operated. Organizations had to become innovative and re-evaluate how they connected with citizens, out of necessity to maintain a continuity of operations. While the crisis brought about great change and disruption, it also provided lessons that contact centres can use to build a more resilient, future-proof contact centre operations.
With contact centres as the new frontline of organisations, it is critical to stay ahead and keep up as customer experiences shift and service expectations increase. What are the lessons learned that can help contact centres continue their transformation to the new reality? How can they reduce operating costs and gain long term stability, while continuing to personalise client experiences across multiple contact channels?
Join Public Sector Network’s Customer-Centric Contact Centres as we bring together public sector leaders to explore strategies and insights that can enable you to collaborate, innovate and share knowledge amongst industry peers to transform and enhance your customer service delivery.
Our Expert Speakers
Manager, Customer Experience
City of Burlington
Manager, Customer Service and 311
City of Mississauga
Director of Corporate and Customer Services
City of Lethbridge
Director 311 Toronto
City of Toronto
Director Customer Relationship Management
City of Edmonton
Assistant Director Social Media and Care
Immigration, Refugees and Citizenship Canada
A must-attend event for public sector organizations looking to:
Gain insights from government case studies that can help drive your contact centre modernization efforts
Learn how to identify and implement the right technology for your contact centre to achieve operational efficiencies, meet the demands of service users and empower centre agents
Explore key challenges and trends shaping the future of contact centres
What's included in your registration:
Hear from public sector leaders about the latest trends and exploring how to instantly apply these insights and gaining unique perspectives
An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges
Leading Technology Solutions
Hear from solutions providers in the government space as they explore key technologies to improve citizen services
Receive on-demand access to session content after the conference on the complimentary Public Sector Network social learning platform
Join Our Network of Public Sector Professionals
Public Sector Network is a social learning platform that exists to help government around the globe break down silos, collaborate, and work together for better outcomes for citizens.
Our growing community spans all tiers of government and public services, and allows members to network, benchmark and share best practice on a secure and members-only community.