Event Overview
Optimizing Service Delivery Through a United Approach
As our governments look to further their transformation journeys, it is important to look back at what we’ve accomplished and yet acknowledge the work that still has to be done. While many sectors have successfully implemented strong foundations for sustainable development, the adoption of consolidated and integrated corporate and shared services operations has presented many challenges. It is crucial that we address those barriers and find viable solutions.
This webinar will explore the shift to consolidated government functions and examine key factors both driving success and hindering efforts. While many of our government departments have been operating sufficiently with the legacy systems as is, it is essential to understand the risk this poses to our government and our communities. Policies need to further address the transformation needed to keep up with shifting demand and priorities.
Adopting more innovative and flexible solutions to procurement, finance and operational processes will only strengthen our governments. Creating policies that are more adaptable and amenable to change will leave room for growth. Embracing a centralized approach through modern digital solutions, enforced by leadership, will create more resilient and future-focused enterprises.

Benefits of Attending
A Sneek Peak of Your Inspiring Speakers

Scott Jones
Executive Vice President
Shared Services Canada

Kelly Michalicka
Director, OCT, OPC Centre for Professional Advancement & Training, Operational Support Division
Ministry of the Solicitor General, Government of Ontario

Mihaela Cozma
Director, Corporate Performance, Performance and Results
Canada Energy Regulator

Jamaliah Traboulsi
Senior Director, Horizontal Initiatives and Management Agenda
Immigration and Refugee Board

Steven Maynard
Managing Partner, Government and Public Sector Consulting, Canada
EY
Key Sessions
Procurement Transformation: Integrating New Engagement Approaches to Ensure Supplier Diversity
- The importance of supplier diversity and helping underrepresented groups successfully participate in federal procurement
- Identifying the challenges of incorporating new outreach programs and reworking traditional operating models, while addressing risk management initiatives
- Onboarding new tools and systems to expand and optimize external networks
Examining How an Innovative Approach to Unifying Government Functions is Driving Success for Both Government and Their Partners
- How are consolidated IT solutions improving and standardizing backend operations?
- Addressing socio-economic objectives through collaborative efforts
- Creating more transparency, accessibility and diversity throughout the supply chain
- How are these shifts impacting procurement, finance, risk management and business functions
Making an Impact – Addressing the Challenges to Operational Development Through Influential Leadership
- How can leaders further champion transformation efforts within their teams?
- Addressing organizational and policy barriers impacting operational growth
- Being open to adopting modern digital solutions over traditional systems
- Challenging the skills gap through training and upskilling employees
- Driving inclusion and accessibility whether in the office or working remotely
Your Registration
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Our Event Partners
For partnership opportunities, contact Andrew Cowan for more information ([email protected])