Corporate & Shared Services
National Insights – Fall Edition
Online: Tuesday, September 13, 2022 | 12:00-2:05pm ET • 9:00-11:05am PT
Event Overview
Optimizing Service Delivery Through a United Approach
As our governments look to further their transformation journeys, it is important to look back at what we’ve accomplished and yet acknowledge the work that still has to be done. While many sectors have successfully implemented strong foundations for sustainable development, the adoption of consolidated and integrated corporate and shared services operations has presented many challenges. It is crucial that we address those barriers and find viable solutions.
This webinar will explore the shift to consolidated government functions and examine key factors both driving success and hindering efforts. While many of our government departments have been operating sufficiently with the legacy systems as is, it is essential to understand the risk this poses to our government and our communities. Policies need to further address the transformation needed to keep up with shifting demand and priorities.
Adopting more innovative and flexible solutions to procurement, finance and operational processes will only strengthen our governments. Creating policies that are more adaptable and amenable to change will leave room for growth. Embracing a centralized approach through modern digital solutions, enforced by leadership, will create more resilient and future-focused enterprises.
Benefits of Attending
A Sneek Peak of Your Inspiring Speakers
Scott Jones
Executive Vice President
Shared Services Canada
Kelly Michalicka
Director, OCT, OPC Centre for Professional Advancement & Training, Operational Support Division
Ministry of the Solicitor General, Government of Ontario
Mihaela Cozma
Director, Corporate Performance, Performance and Results
Canada Energy Regulator
Jamaliah Traboulsi
Senior Director, Horizontal Initiatives and Management Agenda
Immigration and Refugee Board
Josie Scioli
Deputy City Manager, Corporate Services
City of Toronto
Steven Maynard
Managing Partner, Government and Public Sector Consulting, Canada
EY
Paul Pabla
Chief Executive Officer
ThoughtStorm
George Sellner
Senior Director Public Sector Industry Solutions
Icertis
Key Sessions
Adopting an Enterprise Approach to Shared Services – Benefits, Challenges and Next Steps
- Exploring some of the keystones of Shared Services 3.0
- Improving processes by standardizing operational practices
- How to address organizational challenges and policies hindering the rollout of new systems
- How can this shift in service delivery be adapted to other departments and not just shared services
Scott Jones, Executive Vice President, Shared Services Canada
Using Centre-Led Approaches to Drive More Value from Corporate Services
- How center-led — not “centralized” — corporate services leverage policies, standards, processes, metrics and matrixed teams to improve operational effectiveness and accountability
- Taking the best of centralized and decentralized structures to achieve standardized control while letting experts do what they do best
- Examples of center-led services at the City of Toronto that are driving value for the organization, residents, and businesses
Josie Scioli, Deputy City Manager, Corporate Services, City of Toronto
Making an Impact – Addressing the Challenges to Operational Development Through Influential Leadership
- How can leaders further champion transformation efforts within their teams?
- Addressing organizational and policy barriers impacting operational growth
- Being open to adopting modern digital solutions over traditional systems
- Challenging the skills gap through training and upskilling employees
- Driving inclusion and accessibility whether in the office or working remotely
Kelly Michalicka, Director, OCT, OPC Centre for Professional Advancement & Training, Operational Support Division, Ministry of the Solicitor General, Government of Ontario
Mihaela Cozma, Director, Corporate Performance, Performance and Results, Canada Energy Regulator
Jamaliah Traboulsi, Senior Director, Horizontal Initiatives and Management Agenda, Immigration and Refugee Board
Moderator: Steven Maynard, Managing Partner, Government and Public Sector Consulting, Canada, EY
Your Registration
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Our Event Partners
Chair
Gold
For partnership opportunities, contact Andrew Cowan for more information ([email protected])
