Improving customer satisfaction across contact channels
Call centres and various channels of customer contact sit at the frontline of government, playing a critical role in building trust with customers, whilst improving overall customer relationships and satisfaction.
The government is having to keep up with customer expectations and demand while operating within a limited budget, legacy systems, and managing staff in a dynamic and high-stress environment. All whilst personalising experience across multiple contact channels, reducing operating costs and developing a more innovative service strategy
Join us at the complimentary ‘Contact Centres’ virtual event which will help enable you to collaborate, innovate and share experience amongst industry peers to transform and enhance the way you deliver customer service.
A must-attend event for public sector organisations looking to:
Understand how to best leverage data and insights to improve customer contact
Hear how others have managed customer contact during COVID-19 and adapted to increased contact volumes
Drive forward your self-service and AI capabilities to enhance delivery and experience
Your Expert Speakers
Director, Service Delivery – Driver and Vehicle Services
Department of Transport WA
Director, Customer Service Operations
Department of Transport & Main Roads (QLD)
Director, Contact Centres
Chief People Officer
NSW Department of Customer Service
Contact Centre Manager
Australian Maritime Safety Authority
Director, Customer Service
Agenda at a glance
What's included in your registration:
Hear from public sector leaders about the latest trends and exploring how to instantly apply these insights and gaining unique perspectives
An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges
Leading Technology Solutions
Hear from solutions providers in the government space as they explore key technologies to improve citizen services
Receive on-demand access to session content after the conference on the complimentary Public Sector Network social learning platform
Digital Government and CX Community Prospectus
Public sector professionals are under growing pressure to modernise processes and systems, to facilitate the delivery of efficient and user-centric services fit for the digital age. Some governments have a digital transformation agenda that is well underway, whereas others around the world are just beginning their journey.
Showcase your solutions today!