As consumers, we have rapidly become accustomed to the convenience of utilizing phone apps and other digital channels in order to interact with organizations, make purchases, and provide feedback. As our expectations as consumers have shifted – so too have our expectations as citizens. As departments, agencies and localities around the country respond to this shifting demand in engagement methods – leaders are left to explore and examine meaningful ways to ensure that the key components of service and engagement are optimized.

Previous expectations of what was considered a good citizen experience has become inadequate for the ‘next’ normal – post-COVID. Government agencies and departments have been rethinking and realigning their citizen experience strategies by leveraging new approaches, technologies, and procedures. With public sector organizations rapidly embracing digital technologies, citizen service agencies are at a transformative time where they can reframe their strategies to improve CX experience all while reducing costs.

Public Sector Network’s Citizen Experience virtual event will bring together experts and public sector thought leaders as they examine and explore new ways to take CX to the next level. Join us as we focus on key learnings and actions that will help government departments and agencies to continue their momentum in providing safe, secure, and inclusive services; with a customer experience approach to match.