As consumers, we have rapidly become accustomed to the convenience of utilizing phone apps and other digital channels in order to interact with organizations, make purchases, and provide feedback. As our expectations as consumers have shifted – so too have our expectations as citizens. As departments, agencies and localities around the country respond to this shifting demand in engagement methods – leaders are left to explore and examine meaningful ways to ensure that the key components of service and engagement are optimized.
Previous expectations of what was considered a good citizen experience has become inadequate for the ‘next’ normal – post-COVID. Government agencies and departments have been rethinking and realigning their citizen experience strategies by leveraging new approaches, technologies, and procedures. With public sector organizations rapidly embracing digital technologies, citizen service agencies are at a transformative time where they can reframe their strategies to improve CX experience all while reducing costs.
Public Sector Network’s Citizen Experience virtual event will bring together experts and public sector thought leaders as they examine and explore new ways to take CX to the next level. Join us as we focus on key learnings and actions that will help government departments and agencies to continue their momentum in providing safe, secure, and inclusive services; with a customer experience approach to match.
Explore how your public participation process can lead to clearer, more actionable feedback and communication
Examine opportunities and address the biggest CX challenges and persistent barriers
Garner perspective through government case studies that will help you to transform your understanding of citizen experience
Discuss the role of UI & Citizen-centric design in digital applications
Meet the Speakers:
City of Colorado Springs
City of Seattle (WA)
& Member of the DEI Committee,
International Association of Public Participation (IAP2)
California Department of Water Resources
Kathleen Foster Elliott
The Muscogee Nation