Virtual Event: Citizen Experience
Delivering a relevant, connected and seamless experience for the digitally-driven citizen
(Start: 9am PT / 12pm ET)
Changes continue in how local, state, and federal governments operate and manage technology for improving service, including the focus on effective ways to foster citizen engagement.
Customer centricity becomes increasingly important in times of uncertainty. The ability for the Public Sector to adapt and respond quickly to society’s changing needs is crucial at a time when habits and behaviors have been irreversibly changed, and where public trust is undoubtedly shaken.
Reforms aimed at improving service delivery have long been a focus in the Public Sector, and departments have certainly made significant progress in wrapping its services around its people through human-centered design and exploring emerging technologies.
However, with recent global events creating an increased reliance on digital services, coupled with the growing expectations of the digitally-driven citizen, we are left wondering ‘what’s next’, in how departments are planning for the ‘future citizen experience’.
Our Virtual Citizen Experience USA Event will explore the policies, applications, critical systems, processes, and technologies involved with improving customer experience and citizen services to better prepare for a thriving and modern Public Sector. This virtual event will be serving public sector professionals responsible for improving customer experience and citizen engagement through all aspects of serving citizens to include but not limited to onsite, online, social media, mobile, contact center operations, and more.
Hear from experts as they explore the relationship with citizens and visitors, and how technology can help improve and expand upon that engagement through safe, secure and reliable services.
Exploring the Best Tools and Techniques to Better Engage Citizens
Examining Why government Agencies need an Omnichannel Communication Strategy to be Successful
Learning How Data Can Support Citizen-Centric Websites and Digital Tools
Pennsylvania Department of General Services
City of Richmond, VA
G. Nagesh Rao
US Department of Commerce Bureau of Industry and Security
Oswaldo Mestre Jr.
City of Buffalo, NY
City of Gainesville