Virtual Event: Citizen Experience
Delivering a relevant, connected and seamless experience for the digitally-driven citizen
Customer centricity becomes increasingly important in times of uncertainty. The ability for the Public Sector to adapt and respond quickly to society’s changing needs is crucial at a time when habits and behaviours have been irreversibly changed, and where public trust is undoubtedly shaken.
Reforms aimed at improving service delivery have long been a focus in the Public Sector, and departments have certainly made significant progress in wrapping its services around its people through human-centred design and exploring emerging technologies.
However, with recent global events creating an increased reliance on digital services, coupled with the growing expectations of the digitally driven citizen, we are left wondering ‘what’s next’, in how departments are planning for the ‘future citizen experience’.
Our Virtual Citizen Experience Event will look at critical systems and processes to better prepare for a thriving, modern Public Sector. Hear from experts as they explore the relationship with digital citizens, and how technology can help improve and expand upon that engagement through safe, secure and reliable services.
Address the biggest CX challenges and persistent barriers
Tie in the digital transformation component to becoming citizen centric and shape your transformation around what citizens actually need
Leverage data and analytics to create the most beneficial improvements
Government of British Columbia
Innovation, Science and Economic Development Canada
Inland Revenue, New Zealand
Privy Council Office
Natural Resources Canada
Immigration, Refugees and Citizenship Canada