Virtual Event: Bots and the Future of Customer Experience
Enhance engagement • Drive efficiency • Unlock capacity
(Start: 12.00pm ET / 9.00am PT)
In today’s world, Governments around the world are battling to keep up with the ever-changing demands of their citizens.
Citizen’s expectations are evolving and the technology that organizations use to respond to must change along with them.
Emerging technologies, like AI-powered chatbots, are helping organizations provide quicker resolutions and simplify the job of a customer service agent. The reciprocal relationship between humans and technology is critical to success.
While speed is important, it is equally important not to lose the human touch that many citizens still desire. Being able to balance speed and personalization will lead to increased customer satisfaction levels. Curating the right data and content is also critical to successfully leveraging bots. Now is the time for organizations to get ahead of the CX challenge before they get left behind.
Our Bots and the Future of Customer Service Virtual Event brings together all three levels of government across Canada to explore how future-facing government departments and agencies are using chatbots to enhance their CX, decrease wait times and increase capacity for their teams to focus on exciting work by eliminating repetitive tasks. Join us to explore the latest trends, hear relevant case studies, examine what works well and discover learnings to leverage in your own work.
Hear from pioneers in the industry that are helping to shape the future of chatbots
Tap into learnings from government case studies about how bots can be used to strengthen and facilitate communication
Discover practical tips and learnings to help accelerate your initiatives
Examine opportunities and address persistent barriers to implementing bots in your organization
BC Ministry of Health
State of North Dakota
Canada Revenue Agency
City of Kelowna
City of Toronto
City of Toronto
Immigration, Refugees and Citizenship Canada
Provincial Health Services Authority
Royal Roads University