In today’s world, Governments around the world are battling to keep up with the ever-changing demands of their citizens.
Emerging technologies, like AI-powered chatbots, are helping organizations provide quicker resolutions and simplify the job of a customer service agent. The reciprocal relationship between humans and technology is critical to success.
While speed is important, it is equally important not to lose the human touch that many citizens still desire. Being able to balance speed and personalization will lead to increased customer satisfaction levels. Curating the right data and content is also critical to successfully leveraging bots. Now is the time for organizations to get ahead of the CX challenge before they get left behind.
Our Virtual Bots and the Future of Customer Service Summit is set to take a look at how future-facing organisations are using Chatbots to enhance their CX, decrease costs and increase revenues. Join us to explore latest trends, hear relevant case studies, examine what is working best, and provide key take-aways for you to share with your organisation.
Insights from pioneers in the industry that are helping to shape the future of chatbots
Tap into learnings from government case studies about how bots can be used to strengthen and facilitate communication
Discover strategies to effectively design your Customer Experience Strategy and understand the impact chatbots and AI have on the Customer Journey
Examine opportunities and address persistent barriers to implementing bots in your organization
Meet The Expert Speakers
Department of Information Technology, King County, Washington (US)
Automation & Innovation Hub, University of Sydney
New Zealand Qualifications Authority (NZ)